Kathy L. Langley

Primary Phone: 770-***-****

abq1b4@r.postjobfree.com

Woodstock Georgia 30188

Office Management/Executive Administrative Assistant

Operation Manager Office Manager Executive Administrative Assistant Claims Administrator / for

Construction, Restaurant and Insurance Industries

Developing office procedures, team development, and astute Customer Service.

Resourceful leader highly motivated Office/Operations Manager looking to join a dynamic progressive company

looking for an individual with creative problem solving abilities. Detail oriented which allows for planning,

pinpointing, controlling, managing, assessing and advising specific solutions to a wide range of problems

including identifying customer service issues.

A solid background with a professional commitment and responsibility as well as an excellent attitude to deal

with people, a high communicative outlook and enhanced leadership skills, adaptability to changing situations.

Excellent in a team environment, persevering and determined to get the best results. Having 20 years’ experience

in all phases of office and accounting procedures, business plans, and team building strategy execution.

Supervising and training office personal, building cross functional customer relationships, maximizing internal

resources, and innovating leading edge business processes.

PROFESSIONAL EXPERIENCE

Park Place Interiors, Alpharetta, Georgia 2012–2013

Operation Manager, Interior Design Shop

Employee Engagement & Development Design & Implementation office procedures Supervise

Installation of Product and staff

Charged with managing daily operation of Interior Design business

• Developed efficiency enhancing workflow/process improvements.

• Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering

procedures.

• Prepares and plans daily utilization of resources to ensure a consistent and efficient operation.

• Quickly became a trusted assistant to the company president and executive staff and earned a reputation for

maintaining a positive attitude and producing high quality work

Cameron & Associates 1998 –

2012

Office Manager/Executive Assistant, Marietta Georgia

Operations Coordination Product Development P & L Customer Service Standards

Directed activities for operating several business’s including an office building, extended auto

insurance and managing polo ponies.

• Prepares and plans daily utilization of resources to ensure a consistent and efficient operation.

• Improved sales and customer relations by measuring and improving accounting procedures, cross

training of staff and development as they pertain to divers business types. Collaborated with GM's and

staff to improve sales forecasting.

• Built more robust support team for key general managers, leveraging existing resources in Marketing,

Finance, and Forecasting.

Marriott Corporation 1990 –

1998

Executive Administrative Assistant, Business Dining Services

Forecasting Operations Guest Relations New Business Development Sales

Executive Administrative Assistant to the Regional Vice President of Business Dining Services. Directed activities for

three districts operating eight to ten client contracts.

• Governed operations for all company assets and client relations for contract food service division. Duties

included A/P, A/R, payroll, marketing, employee orientation and correspondence as directed by the regional vice

president. Compiling and completing annual budgets and conducting all financial and business aspects.

• Surveyed target markets and executed related strategic plans, sales meetings, pro forma

development, forecasting, assets, advertising, sales incentive programs and region financial

reporting.

• Trained and mentored, at RVP's direction, mid level managers and food service directors in

efficient operating procedures, quality standards, health department sanitation procedures and to

facilitate corporate standards and reporting in all facilities.

EDUCATION & TRAINING

Bachelor of Business Administration,

State University of New York at Albany

Associates Degree in Interior Design

Sheffield College, New York, NY

Serve Safe Certification through 2016

International Council on Food Safety

Diverse continuing education in Management Skills, Consumer Response, Negotiations, National

Restaurant Association, International Council on Food Safety, Customer Management and

Logistics

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