Crystal Marlene Ortega

**** ******** ****** **

Houston, TX 77088

Cell: 832-***-****

abq1aq@r.postjobfree.com

OBJECTIVE

Obtaining a position that would utilize a broad range of my leadership and

customer service skills, and would offer the potential for advancement in

an organization where I will be challenged and continue to develop my

skills and knowledge.

SKILLS

. Bilingual English/Spanish

. Reliable worker with the ability to learn new concepts and skills

quickly.

. Solid work history, reputation as a team player and passion for

helping others.

WORK EXPERIENCE

El Camino Counseling, PLLC Houston, TX

Administrative Assistant August 2011-Present

. Directed incoming and outgoing calls accordingly

. Scheduled clients appointment with 6 License Professional Counselor

. Bookkeeping

. Billing and coding insurance claims

. Handled patients charts in an organized manner

. General office and clerical skills

Comerica Bank Houston, TX

Customer Service Representative I June 2008-April 2011

. Assisting customers with financial situations, putting customer

service first.

. Ordered office supplies/office documents on a monthly base.

. Keeping files updated on a daily bases for operations annual audit.

. General office and clerical skills

. Maintain monthly sales goals; recognized top producer in district

Lone Star College-North Harris Houston, TX

Staff Assistant II August 2007-June 2008

. Assisting full-time staff filing, sorting documents, and reports

accordingly

. General office and clerical skills

. Organized recreational activities and events for Educational Talent

Search

Burlington Coat Factory

Houston, TX

Customer Service Cashier/Accounting January 2006- September 2007

. Assisting customers with retail transactions; layaways, returns, and

exchanges.

. Keeping files updated daily; managed the cashier's cash boxes at the

end of the night

EDUCATION Diploma/Certificate

Lone Star College Associate of Science, GPA: 3.2

August 2007-May 2012

Graduate May 2012

Klein Forest High School Diploma, GPA: 3.5

August 2003-May 2007 Graduate May 2007

BUSINESS COURSES/SKILLS

. Keyboarding

. Business Computer Information Systems

. BCIS II - MOS

. Microsoft Word Core Certification

. Microsoft PowerPoint Certification

COMPUTER SOFTWARE

. Microsoft Word

. Microsoft Excel

. Microsoft Access

. Microsoft Publisher

. Microsoft PowerPoint

REFERENCES

Mrs. Lola Clay, Licensed Professional Counselor, 10190 Katy Freeway, Suite

240, Houston, TX 77043, 713-***-****

Mrs. Jessica Ayarzagoitia, Banking Center Manager, Comerica Bank, 414 W.

19th St Houston, TX 77008, 832-***-****

Mrs. Nelly Carmona, Teller Supervisor, Comerica Bank, 12727 E Freeway,

Houston, TX 77015, 713-***-****

Contact this candidate