Emily Denise Lee

***** *. **** ****** #****

Phoenix Arizona 85044

562-***-****

abq0sg@r.postjobfree.com

Offering years of experience. Superior communication skills in assisting customers, and co-workers. Well organized and highly efficient working in a multi-tasking environment. Ability to organizes, and works well with others.

BEACHBODY 09/11-10/12-Client Relations/call center

? Take inbound calls from customers to order workout programs

? Explain and upsell deluxe packages, vitamins, online services and lifetime warrantee

? Assist customers with questions regarding workout programs

? Modifications to orders upon request

? Accept credit card information to process payments and refunds

VXI 8/10-09/11-Customer Service/call center

? 3rd party administrator for Verizon Wireless

? Educate customers of new devices and their features

? Assist customers with information regarding their calling plans

? Upgrade or down grade calling plans upon request

? Process payments

? Cross sold products to customers

? Add accessories, data and texting bundles when needed

AUTOMATIC DATA PROCESSING 2/08-4/09-Client Service

? Assist Clients with payroll questions

? Process, adjust, rerun, and void payrolls

? Set up process for bank changes, amendments, jursdistriction, and tax ID number changes

? Set up complex deductions, garnishments and earning codes

? Prepare end of year w?2?s

? Processes refund requests

EXPERIAN CONUMER DIRECT 4/06-12/08-Client Service Care Lead/call center

? Assist supervisor with coaching, motivating and providing performance feedback to customer care representatives

? Resolve escalated customer phone calls

? Monitor and score pre-recorded customer care calls

? Track team attendance and punctuality. Prepare timesheet for bi-weekly payroll

? Participate in weekly call review sessions.

? Identify and inform management of changes in trends. Escalate issues to managements as needed

? Collect and prepare data for monthly 1-on-1?s for customer care representative?s feedback

VERIZONS TELEPHONE COMPANY 3/04-4/06-Service Assistant/call center

? Handled over 1000 calls daily in a 5-state region from customers wanting information about residence, business, and horoscopes listings

? Trainer of new employees

? Assist supervisor with light duties

MEDICAL EYE SERVICE 4/97-4/04-Account Manager

? Manager over all accounts for all of the companies Blue Shield clients

? Set up new accounts

? Assign policy number to accounts

? Prepare and sent out contracts

? Prepare monthly reports

? Handle 1st. month premiums

? Amended contracts upon request

? Worked closely with Business Development

? Verify insurance eligibility

? Process and adjust claims

Contact this candidate