Tania Bribiesca

Email: abpzwn@r.postjobfree.com

Address:

City: Buena Park

State: CA

Zip: 90621

Country: USA

Phone: 818-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests satisfaction and comfort.

Educational Background:

High School Dipolma from Esc. Nac. Preparatoria 4, Memphis TN 1/2001 to 12/2006 (Administrative)

Job History / Details:

Summary

Effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests' satisfaction and comfort.

Highlights

Front desk training

Concierge duties

Communicates effectively

Fluent in English and Spanish

Listening skills

Exceptional multi-tasker

VIP services

Experience

February 2010 to December 2011

Zoetry Resort and Spa Cancun, Quintana Roo

Guest Service Agent

Issued room keys and escort instructions to bellhops.

Kept records of room availability and guests' accounts, manually or using computers.

Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Recorded guest comments or complaints, referring customers to managers as necessary.

Assisted guests with any special requests during their visits.

Contacted housekeeping or maintenance staff when guests reported problems.

November 2006 to December 2009

Hotel Galeria Plaza Mexico, Mexico City

Front Desk Agent

Issued room keys and escort instructions to bellhops.

Kept records of room availability and guests' accounts, manually or using computers.

Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

Recorded guest comments or complaints, referring customers to managers as necessary.

Assisted guests with any special requests during their visits.

Contacted housekeeping or maintenance staff when guests reported problems.

Education

2006 Esc. Nac. Preparatoria 4 Mexico City, Mexico City

High School Diploma Administrative

Coursework in Travel and Tourism

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