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Manager Customer Service

Location:
St Albans, VT
Posted:
November 26, 2012

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Resume:

Selina Bartemy

Email: abpzhn@r.postjobfree.com

Address:

City: St. Albans

State: VT

Zip: 05478

Country: USA

Phone: 802-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Experienced Veterinary Assistant focused on building strong relationships with customers and pets. Successfully manages administrative responsibilities while delivering quality care.

Educational Background:

High School Dipolma from Bellows Free AcademyMount Ida College, St Albans VT 1/2001 to 6/1984 (Arguculture)

Job History / Details:

Summary

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Experienced Veterinary Assistant focused on building strong relationships with customers and pets. Successfully manages administrative responsibilities while delivering quality care.

Highlights

Computer, Microsoft Word, Excel, Access, Outlook,Staff development,Inventory control,Staff training, Shelter management, General ledger accounting skills,

Accomplishments

Leadership

Served as key contributing member to Leadership team.

Scheduling

Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.

Experience

October 2011 to September 2012

Manpower - Ben & Jerry's St. Albans, VT

Production Perform CIP. Ensure quality products are free of FO and meet company standards (temperature, consistency) . Use proper PPE for job at hand and practice excellent safely practices. Maintained and enforced a safe and clean working environment at all times.. Work as a team to achieve goals set by company, work until job is completed. Assessed and trained personnel for promotion to cross-functional operations. Developed and maintained strong and clear communication and rapport with plant personnel.

February 2005 to March 2011

Franklin County Humane Society St. Albans, VT

Kennel Manager

Managed shelter for animals and arranging for adoption or euthanasia of confiscated animals. Adhered to high standards of safety, cleanliness and professionalism. Reduced and controlled expenses by insuring the correct dilution ratio was used on all chemicals. Executed integrated advertising campaign across multiple media channels. Define techniques and coach owners how to modify aggressive behavior, inappropriate urination and separation anxiety.Rolled out behavior modification plans and socialization programs for in-house dogs Routine tasks such as kennel cleaning and feeding. Experience in canine health, behavior, and care. Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.

October 2007 to October 2008

Green Mountain Transit St. Albans, VT

Trip Planner

Verified and logged in deadlines for responding to daily inquiries. Updated patient accounts and information on a daily basis. Managed incoming and outgoing calls for busy dispatch office. Standardized department filing system to increase efficiency. Communicated with patients via phone, email and in person to obtain doctor appointments. Handled and processed confidential patient information.

September 1985 to March 2005

Wildcat Constructions Inc St. Albans, VT

Office Manager

Perform customer service. Processed an average of 40 invoices per month for a large-scale organization. Revamped accounting quality system to prepare for important audits. Coordinated approval processes of all accounts payable invoices. Conducted month-end balance sheet reviews and reconciled any variances. Researched and resolved billing and invoice problems. Issued 10 paychecks to vendors and suppliers on a bi-weekly basis. Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation. Reconciled all bank and credit card accounts from 2000 to 2005. Processed payroll, electronic deposits and employee pay adjustments. Processed journal entries, online transfers and payments. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Maintained records required for compliance with state and federal regulations.

Education

Bellows Free Academy

Mount Ida College,

Veterinary Science

Additional Information

Online classes: Increasing Cooperation from Others; Developing and Managing Volunteer Programs; The Manager*s Roles and Goals; The Leader as a Strategic Thinker; Employee Motivation in the Work- place; 1001 Ways to Reward Employees.



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