entry level position

Glenn's InformationLocation: Flandreau, SDExperience: 3-6 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2010-09-21 Helpful Links

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Glenn Scott Jr.

105 E. Broad Ave. #23

S.D. 57028

Email: abpzc6@r.postjobfree.com

Objective:Looking for a career opportunity with company for a entry level position.

Accomplishments

1 Passed Iowa Life Insurance Exam

2 Wrote $ 101,196 YTD and collected at 66.43 % second best in sales company

3 Promoted to Site Captain first month at security site.

4 Created permanent patrol system and Fire evacuation plan

5 Decreased theft at building site by 13% in 1 year

Employment Alorica Inc., Customer Service N. Sioux City, S.D. 11/09 - /4/10

Accountable for answering all inbound calls for AT&T international.

Responsible for educating customers on international AT&T features for there phone when traveling abroad.

Oversaw the provisioning of customers phones when they were traveling abroad.

Ensured that all customers phone lines are provisioned correctly in order for them to travel abroad.

Stream Global Services, Customer Service / Sales Sergeant Bluffs, IA 07/09 - 11/09

Oversaw all inbound calls for Sirius Radio.

Responsible for assisting customers with activations and cancel of radios.

Handled angry customers in saves for Sirius offering promotions to keep customers abored.

Accountable for the billing and the answering of any questions the customer has about Sirius Radio.

Safety Services LLC, Customer Service / Sales Omaha, NE 05/08 - 05/09

Oversaw all outbound sales calls for Nebraska Law Enforcement kids programs.

Accountable for raising money to help NE kids programs

Ensured that all customers understood all there is to know about the kids programs they were donating to

Responsible for calling past customers and getting them to donate every year

YTD written $ 101,196 / YTD collected at 66.43 % / YTD cancel 15.79 %

DialAmerica, Customer Service Sales Omaha, NE 02/08 - 4/08

Accountable for outbound customer service sales for Sirius Radio

Oversaw sales for Sirius Radio features and the handling of angry callers

Responsible for assisting customer with any inquires they may have about Sirius Radio.

Handled renewals and billing calls for Sirius Radio.

Omaha Housing Authority, Administrative Assistant Omaha, NE 10/07 - 02/08

Answered all calls and organized all important files for head of Education & Job placement

Typed and print out all Word documents

Set up all Power Point presentations

Created weekly spreadsheets for all Job & Education placements.

Embassy Suites Hotel, Banquet Setup, Omaha, NE 05/07 - 09/07

Set up ballroom and banquet area for parties and weddings

Cleaned up back hallway and banquet areas after wedding or business meetings

Responsible for mopping and sweeping up floor n banquet areas

Handled all removing of tables, chairs and party favors

Express Personnel/General Electric, Technical Support Agent Omaha, NE 11/06 - 05/07

Monitored all technical support tickets sent to me via web mail from various countries

Responsible for reviewing tech support tickets in order to select the correct tech team to solve issues

Responsible for making sure the correct technical onsite group receives ticket

Accountable for reviewing all tickets that Closed Pending status to make sure to solve issues were resolved and closed properly

Created weekly spreadsheet in order to organized all closed tech cases to log into database

Education

Primerica Financial Group, Omaha, NE

Studied in the field of Life & Health Insurance

Studying the NE (P.A.S.S.) Preparation and Simulation System Book

Computer Educational Institute, Los Angeles, CA

Earned Diploma in Computer System Repair 1 (C.S.R.)

Earned A+ Core & M.C.P. (Professional) certifications

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