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Customer Service Training

Location:
Moreno Valley, CA
Posted:
December 02, 2012

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Resume:

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Michelle

RodgersNon-Profit/counseling services

Michelle L. Rodgers

P. O. Box 6123

Moreno Valley, CA 92554

702-***-****

e-mail: abpyng@r.postjobfree.com

Job Objective: To obtain a challenging position that will incorporate my educational experience with my past employment experience.

Experience:

Job Title: Deputy Probation Officer II

Employer: County of Riverside Probation, Riverside. CA

Length: 7 years 7 months

Duties: Supervision of adult and juvenile probationers in the implementation of their conditions of probation. Prepared Court reports regarding their progress and adjustment. Provided assistance with rehabilitation services. Prepared Court reports with recommendations on the disposition of cases, in addition to initial investigations. Assisted inter-agency law enforcement with random searches.

Job Title: Officer Manager

Employer: Pacific Transportation, Riverside, CA

Length: 7 years 4 months

Duties: General duties required in the daily operations of freight brokering.

Job Title: Commercial Loan Processor/Note

Employer: Security Pacific, & Misc. banks, Orange County, CA

Length: 11 years

Duties:

Skills: COMPUTER EXPERIENCE, INVESTIGATION /RESEARCH

Education: BS in Psychology, California Baptist University

AS and AA from Riverside Community College

C-BEST certification

P.O.S.T. Certification/ PC 832

CA Drivers

License Class: C (passenger car)

Willing to relocate: Yes

References: Available on request

ADDITIONAL TRAINING

Course

Customer Service Excellence

Time Management

Writing it Right, Phase I (Field Staff)

Simplified Court Reports (Field Staff)

Beginning Publisher

Power Point Presentation

Stress Management

SMART Audit Training

CPR and First Aid

Team Building

Credit for Time Served Calculation

JAMS/CMS System Training

Attitude in the Work Place

Insight into Effective Supervision of the Men Offenders

Ground Defense Tactics (Field Deputies)

Handcuffing Arrest and Control Techniques

Time Management

Interagency Symposium for Children's Services

Stress Management

CRP and First Aid

Handcuffing Arrest and Control Techniques

Introduction to HK USP 40 Compact

Interviewing for Juvenile Investigations

Ground Defense Tactics (Field Deputies)

Weapon Retention (Armed Staff)

Airborne and Blood borne Pathogens

241.1 WIC Protocol

Probation Casework Strategies for Success

Juvenile/Adult Law Update

Power of Positive Parenting

Gang Awareness and Recognition

Adolescent Sex Offender Training

Meth Lab Recognition and Investigation

Understanding the role of Psychopharmacology

Handcuffing Arrest and Control Techniques

Introduction to HK USP 40 Compact

Interstate Compact Adult Offender Supervision

Interstate Compact

Telecommunications Inquiry Training "CLETS

Weaponless Self Defense for Field Staff

Liabilities and Legal Issues for Unarmed Probation Officers

Writing It Right (Probation Officers)

Simplified Court Report Writing

Child Abuse

Drug Identification and Symptomology

Probation Officers Guide to Psychopathology

Conscious Parenting

Effects of Abuse and Neglect on Child Development

Women in the Criminal Justice System

Client Management Systems

Profile of a Child Abuser

Credit for Time Served

7th Annual Conference on Family Violence

Domestic Violence Investigations

Workplace Violence Training for Employees

Driver's Safety Training

Ergonomics Training

Chemical Agents Training for Peace Officers

Weaponless Self Defense

Employee Harassment Prevention

CPR and First Aid

Probation Officers CORE Training

Positive Verbal Self Defense

Beginning Group Wise

Dysfunctional Families

PC 832, Arrest, Search and Seizure

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