Title:Tech Support

abpyk2@r.postjobfree.com

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NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE: MA

ZIP:

CANDIDATE ID: 2923750

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 508-***-****

EMAIL: abpyk2@r.postjobfree.com

HOMEPAGE:

HOTTEST SKILLS: sale, database, microsoft, sql, product, oracle, market, promotion,

territory, cisco, engineer, foxpro, inventory, revenue, banking, earning, financial,

financial plan, revenue, stock

REVISION: 08-SEP-02

RESUME:

NAME: SHARON LUND

ADDRESS: 70 Bailey Road

Holden, MA 01520

CITY:

STATE:

ZIP:

COUNTRY:

CANDIDATE ID: NA

EXPERIENCE: Not Entered

DESIRED POSITION: Not Entered - See Resume

WILL RELOCATE: Not Entered

US CITIZENSHIP: YES

JOB WANTED:

EDUCATION: Not Entered

RATE NEEDED: Not Entered

TELEPHONE: 508-***-****

EMAIL: abpyk2@r.postjobfree.com

HOMEPAGE:

COMMENTS:

HOTTEST SKILLS:

SHARON M LUND

70 Bailey Road

Holden, MA 01520

508-***-****

abpyk2@r.postjobfree.com

OBJECTIVE

To obtain a position in Client/Server application

development and database design.

COMPUTER SKILLS

Microsoft WordVisual Foxpro6+

Windows NTWindows 95/98

Microsoft ExcelSQL, PL/SQL

OracleVisual Basic

Microsoft Access

Microsoft PowerPoint

EDUCATION

Client/Server Technology Certificate, October 1999

WPI, Southboro, MA

An Intensive, hands-on technical education's program

focusing on Relational Database technology and Graphical

User Interface Design methodologies.

Extensive exposure to application life cycle.

Application Development Project: Banking Customer

Information System

Account based database is transformed to customer based

using Oracle to create SQL tables, triggers, and indexes.

Development included business rule validation,

normalization, Entity Relationship Model and CRUD Matrix.

Data integrity is strengthened, primary and foreign key

constraints and sequences to enforce referential integrity

minimize errors and maintenance.Database is tested and

data dictionaries are created.Visual Basic is used to

develop user screens for inquiries, reports, customer and

address maintenance.Visual Basic is also used for

security logon, user and account maintenance.

PROFESSIONAL BACKROUND

Chicago Title - Market Intelligence, Hopkinton, MA

1996

- presentTech Support

Modify a disk-drop program to allow orders to be

automatically entered into our work database.

Support two EDI- systems with maintenance and trouble-

shooting when necessary.

In the process of learning Crystal reports.

Training at client sites, demonstrating our new auto-

status web site.

Designing a VB program for a new customer EDI connection.

Major Account Executive

Trained department personnel in workflow procedures to

enable client commitments to be satisfied.

Designed and presented product training cirriculum for

client visits.

Implemented strong partnerships with clients resulting

with increased revenues

Customer oriented toward cost effectiveness so that

bottom line is impacted positively and service levels are

met

Developed and executed new clients setup and profile

procedure for Client Services training.

Liaison with National Sales team to drive business

Responsible for achieving product delivery in a timely

manner.

Director of Client Services

Designed and initiated a Client Service Call Center to

provide support for a wide range of Equity, Default and

Appraisal products.

Increased the flow of timely status information to the

client by devising daily process delay and open order

reports which proactively decreased the volume of calls

into the center.

Trained call center representatives in process flow,

escalation protocol and proper phone etiquette.

Re-engineered the Call Center into a team environment to

provide better service to our clients.

Jessica McClintock

Fragrance Division, San Francisco, CAFeb 1995 - Sept 1996Account Executive

Consistently meets and exceeds monthly financial plan.

Managed sales staff with various selling tools and

contests

Coordinator of in store promotions and events to drive

business.

Awarded recognition for visual merchandising techniques.

Responsible for servicing a 150 plus store territory.

Developed a successful launch of new fragrance " Jess".

Monthly order inventory for stores to guarantee adequate

stock levels.

Sales Account Coordinator

Trained new sales staff in proper closing techniques,

upselling and providing customer satisfaction.

Designed display mock-ups for stores' sales staff to

ensure optimum marketability.

Arranged promotions and contests for territory stores.

Provided support to the Account Executive.

Consistently met or exceeded sales goals.

REFERENCES

Professional and/or personal references provided upon

request.

Contact this candidate