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Customer Service High School

Location:
Scottsdale, AZ
Posted:
November 21, 2012

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Resume:

Maryam Saeidi

Email: abpy00@r.postjobfree.com

Address:

City: Scottsdale

State: AZ

Zip: 85250

Country: USA

Phone: 480-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Pharmacy Technician with seven years of retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures. Pharmacy Order Entry with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency. Licensed in Arizona who excels at teamwork, conflict resolution and making sound decisions under pressure. with a track record of maintaining positive relationships with customers, pharmaceutical representatives, manufacturers, medical professionals, health care organizations and insurance providers.

Educational Background:

High School Dipolma from scottsdale community college, Scottsdale AZ 1/2001 to 5/2001 (pharmacy)

Job History / Details:

Professional Summary

Pharmacy Technician with seven years of retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures.

Pharmacy Order Entry with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency.

Licensed in Arizona who excels at teamwork, conflict resolution and making sound decisions under pressure. with a track record of maintaining positive relationships with customers, pharmaceutical representatives, manufacturers, medical professionals, health care organizations and insurance providers.

Licenses

In good standing with the Arizona Board of Pharmacy also Certified.

Skill Highlights

Expert understanding of Medicare and Medicaid processes

Strong background in FDA drug safety guidelines

Exceptional patient care and interaction

Excellent telephone etiquette

HIPAA trained

Extensive medical terminology knowledge

Pharmaceutical distribution familiarity

Abbreviations comprehension

Counting and pouring expertise

Inventory management

Efficient and accurate

Strong decision-making ability

dependable

fast learner

Professional Experience

June 2005 to November 2012

walgreens phoenix, AZ

Sr.certified pharmacy tech

Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas.Accurately recorded compounded products and prepared appropriate labels.Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Verified patient data and billing information.Verified accuracy and completeness of information on prescription and refill requests.Maintained proper storage and security conditions for all drugs.Mixed various pharmaceutical preparations according to written prescriptions.Correctly priced and filed prescriptions after they were filled.Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.Strictly maintained customer and patient confidentiality.Retrieved, counted and measured drugs and capped and uncapped vials and bottles.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.Labeled all products appropriately, including cautionary and auxiliary labels.Communicated with all customers and staff in a pleasant and professional manner.Precisely processed third party prescriptions and managed adjudication review.Regularly ordered medication and pharmacy, office and restroom supplies.Processed up to 600 prescriptions on high volume days with 100 percentage accuracy.Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.Calculated, weighed, measured and mixed ingredients with expert precision.Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients.Consistently upheld proper pharmacy and general safety procedures and standards.Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.Followed state and federal record keeping guidelines for legend drugs and controlled substances.Successfully assisted customers with medical issues and provided valuable healthcare counseling.Appropriately resolved customer issues, complaints and questions.Proficiently processed and dispensed written, oral and electronic prescriptions.Conducted drug utilization reviews, drug interventions and therapy management.Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.

Education and Training

scottsdale community college scottsdale, az

High School Diploma pharmacy

Coursework in Organic and Inorganic Chemistry



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