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Customer Service Manager

Location:
Waco, TX
Posted:
November 21, 2012

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Resume:

Samantha Jones

Email: abpwr3@r.postjobfree.com

Address:

City: Waco

State: TX

Zip: 76708

Country: USA

Phone: 254-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced manager with excellent project management and exceptional people skills. Detail-oriented with strong ability to communicate effectively.

Educational Background:

High School Dipolma from McLennan Community College, Waco TX 1/2001 to 3/2011 (Criminal Justice)

High School Dipolma from Texas Municipal Courts Education Center, Waco TX 1/2001 to 11/2012

Job History / Details:

Professional Profile

Experienced manager with excellent project management and exceptional people skills. Detail-oriented with strong ability to communicate effectively.

Qualifications

Quick learner

Results-oriented

Microsoft Office

File/records maintenance

Reports generation and analysis

Training and development

State Reporting

Bi-Weekly Payroll

Accounts Payable

Budgeting

Collections

Customer Service

Internal Auditing

Cash Handling

Multi-Task Management

Project Management

Relevant Experience

Process Improvement

Created new departmental procedures manual.

Assessed organizational training needs.

Documentation

Wrote and edited documents to keep staff informed on policies and procedures.

Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual.

Experience

August 2006 to February 2012

City of Beverly Hills Municipal Court Beverly Hills, TX

Municipal Court Administrator

Senior administrator within a criminal court, supervising a deputy court clerk and a city marshal. Responsible for: submitting monthly data reports to the city council and state departments; daily cash handling and deposits, maintaining court dockets, preparing, typing, and filing legal documents. Coordinates communication between all department heads, including the city council and the mayor. Other job duties include: assisting the city secretary with permits, payroll and accounts payable.

February 2001 to August 2006

City of Waco Waco, TX

Deputy Court Clerk

Gained legal experience working in a Class C criminal court. Responsibilities included: processing class C citations, assisting with trial preparation by organizing legal documents, performed various clerical duties, answered phones, processed warrants and capias to be served by City of Waco police officers, processed mail, handled cash, made daily deposits and collected on delinquent payment plans.

Education

2014 McLennan Community College Waco, TX

Bachelor of Arts Criminal Justice

3.85 GPA

Texas Municipal Courts Education Center Austin, TX

Municipal Court Clerks

Level 2 Certified Municipal Court Clerk

Affiliations

Member, Texas Court Clerks Association

Member, Optimist Club of Waco (2010 President)



Contact this candidate