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Customer Service Six Sigma

Location:
Warner Robins, GA
Posted:
November 27, 2012

Contact this candidate

Resume:

Jeanette Wall

Email: abpw4k@r.postjobfree.com

Address: *** ***** *******

City: Warner Robins

State: GA

Zip: 31088

Country: USA

Phone: 478-***-****

Skill Level: Management

Salary Range: $90,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

JEANETTE WALL, MBA, CRMA, BB/6Sigma

Senior Management Professional

-- Risk Management, Compliance, Process Improvement--

Executive Summary

Accomplished leader with over twenty years of progressive management experience in financial operations, facilitating growth, solving problems, and contributing to the success and profitability of the company. Proven strong auditing, analytical and project management skills with the capacity to view and approach processes from a broad perspective. A track record of quickly identifying operational deficiencies and recommending/implementing sustainable improvements. A designated company mentor excels at interacting with individuals at all levels to ensure organizational goals are attained and surpassing team development expectations with the ability to deliver on business objectives.

Critical Skills & Competencies

aa Six Sigma Process Improvement

aa Risk Control Assessment Modeling

aa COSO Principles of Internal Controls

aa Project Management

aa Sarbanes-Oxley 404 Testing

aa Proven Leader

aa Performance Driven

aa Accomplished Trainer/Presenter

aa Operational/Financial Audit

Planning

aa Formal Mentor

aa Business Continuity Planner

aa Customer Centric

aa Govt clearance SECRET

--Professional Experience & Achievements--

Ricoh Americas Corporation, (formally IKON Office Solutions) Macon, Georgia 1995 to Present

Ricoh is a global technology company specializing in office imaging equipment, document management systems and IT services generating more than $20 billion in overall annual revenue.

Director, Internal Audit 2005 to Present

aa Recognized as best report writer and developer of staff in department. Hired, developed and managed project teams to consistently produce results often exceeding organizational objectives. Routinely requested by team members to provide direction and mentor.

aa Developed audit strategies, executed audit plans for assurance domestically and in Europe. Specifically requested by senior leaders to provide consulting engagements and delivered value-added services.

aa Conducted annual risk assessments with senior leaders to determine the audit universe, organization objectives and risk factors, resulting in overall risk strategy; approved by the Board of Directors.

aa Primary company examiner for ethics related investigations.

aa Managed collaborated efforts with external auditor, KPMG/PwC, on year-end financial testing and analysis resulting in savings in excess of 2000 billable hours.

aa Authored standards for all internal audit reports. Developed and provided training on process improvement methodology and best practices to the department.

Six Sigma Black Belt July 2003 to October 2005

aa Selected (out of 30,000 employees) by Senior Leadership as a founding member of Six Sigma Black Belts for the company. Performed specific project work in logistics and customer service, which resulted in an increase of over $1 M in annual revenue. Company certified Black Belt and Green Belt trainer.

Senior Auditor July 2000 to July 2003

aa Developed project plans, assigned and reviewed tasks, coached and trained members, and managed schedule commitments. Subject matter expert (SME) for leasing company compliance and process improvement audits in domestic and European divisions.

aa Led special project team to develop Supply Chain inventory process to support the strategic initiatives of a Division, to reduce $6M in annual inventory write-offs,

aa Responsible for assessing the implementation of $200M enterprise wide ORACLE system platform; results supported corporate communication to Shareholders regarding performance against expectations.

Syndication Coordinator February 1998 to July 2000

aa Founding manager; established external financing for non-core and credit related transactions.

aa Developed the leasing program; processes, policies, training, staffing and conducted Lease strategy training sessions for the sales and management staffs, domestically in 25 Technology Service locations.

aa Grew portfolio 160% in second year of existence.

Cont. Ricoh Americas Corporation,

National Compliance Coordinator December 1995 to February 1998

aa Promoted after 18 months of consistently over achieving expectations; awarded aaARookie of the Year in previous regional compliance role.

aa Responsible for contract reviews to ensure national portfolio for $1.5 B complied with IKON and FASB 13 standards.

aa Developed, implemented and supported comprehensive internal audit programs encompassing operations and financial reporting; identified and documented leasing processes, risk points against controls, and reported results.

aa Created quarterly audit process to ensure compliance decisions were consistent between support team members.

aa Designed and conducted compliance training for both internal and external branch personnel. Team lead for a major acquisition and within twelve months converted over 6000 contracts from the acquisition legacy system to IKON.

L.E. Schwartz & Son, Inc., Macon, GA February 1994 to December 1995

Manufacturer of precision parts, sub assemblies, and completed products for commercial, industrial, transportation and aerospace industries generating $20 million in annual revenue.

Plant Administrator

aa Created processes and reporting and performed all financial aspects including (purchasing, accounts payable, accounts receivable, payroll and contract administration functions.

Kelly Temporary Services, Macon GA October 1992 to February 1994

Providing workforce solutions including outsourcing and consulting services generating $5.6 billion in annual revenue.

Temporary Assignments

aa Performed all administrative tasks for various local businesses. Assignments included purchasing, payroll, accounts payable and other administrative duties.

Mercer Engineering Research Center, Warner Robins, GA September 1989 to September 1992

A non-profit operating unit of Mercer University that provides engineering, management, and technical services to government and industrial customers.

Assistant for Financial Reporting

aa Developed the requirements to fulfill all financial and contract administration functions; fixed asset inventory, monthly financial statements, maintaining daily status of funds to ensure a timely and accurate position on all engineering contractual projects and SG&A.

aa Conducted Federal Acquisition Regulation (FAR) research to assist with contract compliance.

aa Granted "SECRET" clearance from the United States Department of Defense (DOD) and was the Alternate Facility Security Officer for the DOD.

Non Appropriated Funds (NAF), Robins Air Force Base, GA January 1989 to September 1989

Federal employer funded by Air Force clubs, bowling centers, golf courses, and other activities.

Accounting Technician

aa Managed the Accounts Receivable (AR) process for ten Air Force Reserve bases; completed daily and monthly balancing for AR. Developed instruction manual for the department.

--PROFESSIONAL CERTIFICATIONS & ASSOCIATIONS--

Company Certified Six Sigma Black Belt

The Institute of Internal Auditors (IIA) member, Local Chapter Membership Committee Chair

Awarded Corporate aaARookie of the yearaa

Certified Risk Management Assurance (expected 2012)

--EDUCATION--

University of Phoenix- MBA

Mercer University aaa BBA, Accounting



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