Ashley Liddell

Email: abpvzi@r.postjobfree.com

Address:

City: Phoenix

State: AZ

Zip: 85020

Country: USA

Phone: 602-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring my strong proactive skills to an outstanding company in the hospitality industry who needs top-level support.

Educational Background:

High School Dipolma from Central High School, Phoenix AZ 1/2001 to 5/2011 (Business Management)

Job History / Details:

Career Overview

Energetic, results-oriented team-player eager to bring my strong proactive skills to an outstanding company in the hospitality industry who needs top-level support.

Skill Highlights

Meets/exceeds goals

Attention to detail

Staff motivation

Employee training and development

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Work Experience

August 2012 to Current

Apac Customer Solutions Phoenix, AZ

Technical Advisor

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Maintained composure and patience in face of difficult customer situations.

Provided thorough support and problem resolution for customers.

February 2012 to July 2012

Aerotek Staffing Solutions Phoenix, Az

reservations agent/ customer relations advisor

Recorded guest comments or complaints, referring customers to managers as necessary.

Contacted housekeeping or maintenance staff when guests reported problems.

Collected customer feedback and made process changes to exceed customer satisfaction goals.Built customer loyalty by placing follow-up calls for customers who reported hotel issues issues.

create/ changed customer reservations.

October 2011 to January 2012

Integrity Staffing Solutions Phoenix, AZ

Warehouse Picker

Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.

Loaded and unloaded pieces into boxes for shipment.

May 2011 to October 2011

Ross Dress For Less Phoenix, AZ

Store Associate

Received and processed cash and credit payments for in-store purchases.

Demonstrated that customers come first by serving them with a sense of urgency.

Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.

Computed sales prices, total purchases and processed payments.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Replenished floor stock and processed shipments to ensure product availability for customers.

August 2009 to May 2011

Central High School D.E.C.A. Store Phoenix, az

Store manager

Replenished floor stock and processed shipments to ensure product availability for customers.Operated a cash register to process cash.

Maintained friendly and professional customer interactions.

Managed team of 5 students

Served as mentor to junior team members.

Education

2011 Central High School Phoenix, AZ

High School Diploma Business Management

Member of D.E.C.A Club

Coursework in business management/ entrepreneurship

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