Customer Service Training

Gordon Oakley

Email: abpv53@r.postjobfree.com

Address: *** ***** **.

City: Coalinga

State: CA

Zip: 93210

Country: USA

Phone: 559-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ANNOUNCEMENT NUMBER:

TITLE/SERIES/GRADE:

Gordon James Oakley III

345 Janay CT.

Coalinga, CA 93210

Tel: 559-***-****

Mobile:

E-Mail: abpv53@r.postjobfree.com

Citizenship: United States

SSN: XXX-XX-6057

Veteran Status: (put veteran preference points here)

Highest Civilian Grade: N/A

Security Clearance: Secret

EDUCATION

Seamanship Apprenticeship

Service School Command

Naval Training Center Great Lakes, IL

6/2004 - 9/2004

Coalinga High School, Coalinga, CA

1999-2003

PROFESSIONAL EXPERIENCE

United States Navy: 10/2009 - Present

Transient Personnel Unit (TPU); Commander Fleet Activities Yokosuka; Yokosuka, Japan

Legal Hold Leading Petty Officer

6/2009 - Present; E-5 pay and family entitlements per year

As the Legal Hold Leading Petty Officer of the Transient Personnel Unit (TPU) aboard Japan's largest Naval Base, I am directly responsible for and manage 12 military personnel in offering accommodations to over 2,000 transient tenant personnel per year.

Serve as the designated TPU authority on policy development, cost management as a means of coordinating work forces and resources for the efficient, economical us of TPU assets, working on an annual budget of $237,000 or more. Responsible for the centralized management of all transient personnel assigned to TPU and assigned functions, including temporary duty referral to tenant commands and the furnishing program.

Arranges and coordinates escorts/bailiffs for Commander, Fleet Activities, Yokosuka legal hold personnel for courts-martial appearances, attorney interviews, and all other scheduled interviews. Receives and processes all prisoners upon completion of confinement at Yokosuka Waterfront pre-trial confinement facility for Administrative Separation and convening of Administrative Boards.

Provides the following function for personnel assigned to TPU for billeting, administration, work assignments, disciplinary action, orientation and training, and coordination of specialized functions with pertinent commands, (e.g. personnel processing with Personnel Support Activity Detachment and the Staff Judge Advocate).

Develop and recommend to higher authority for approval, department policies, standards and procedures relating to all aspects of the running of TPU. Develop programs, policies and procedures to effect the sound management of TPU maintenance, repair, improvement, alteration and new renovation / construction. Was in-charge of a $167,000 80 room refurbishment project which was completed on time and within budget acting as a liaison between the department and the primary contractor.

Forecast the annual budget and the five-year program which require constant review and revision. Review, compile and analyze data pertaining to the number of expected TPU transient personnel and room availability working with various commands throughout the Seventh Fleet area of responsibility to ensure that all transient personnel are properly housed.

Strong knowledge of housing management policies, procedures, principles, concepts and methodology. Work closely with various departments on the base to ensure that TPU personnel and transient personnel are properly trained when sent on temporary duty assignments and that all work completed is done efficiently and safely.

Support readiness by ensuring excellent housing facilities and services, including privacy and furnishing required for a safe and comfortable living is provided for all military members and eligible civilians in the community. Contributed to readiness through lodging programs that improve productivity by providing quality market driven lodging to support berthing requirements.

Resolves customer service complaints and initiate continuous staff training program to meet and exceed CNIC standards. Plan, direct, supervise and evaluate the services provided by the assigned customer service personnel in front desk operations and housekeeping services. Communicate and coordinate with internal and external agencies in order to provide effective customer service.

As a Legal Hold Leading Petty Officer, I work closely with junior sailors and have assisted my staff in achieving advancement and higher education. Monitored, mentored and advised staff under my supervision in setting and maintaining career goals with over 20 personnel taking the option of military reenlistment.

USS John S. Mc Cain (CG- ); Yokosuka, Japan

Assistant Leading Petty Officer ( BM2 )

10/2004 - 6/2009; E-5 pay and family entitlements per year

As the Assistant Leading Petty Officer, Im accountable in shipboard operations including stevedoring, maintenance, maintains small boats, deck equipment, and machinery. Demonstrates the knowledge of rigging, ships security, deck seamanship, navigation, and piloting.

Prepares metal and wood surface for primers paints. Rigs cargo handling equipment to replenish ship at sea. Handles cargo in port uses signals for directing winch and crane operators. Ensures for stows natural fiber, synthetic, and wire rope.

Stands watch as boatswains-mate-of watch at sea, understand limitations of small boats in rough weather, low visibility, and capacity. Knows how to read compasses, steers by compass, maintains, repairs, and overhauls blocks, tackles, and shipboard rigging.

Maintained short and long term scheduling of 3M checks and work assignments. Performed through Preventative Maintenance System (PMS) checks while adhering to safety precautions and fundamentals, ensuring the highest operational readiness and mission capabilities resulting in zero mishaps and 100 percent efficiency.

Played a key role in meeting objectives on time during multiple Selective Restricted Availability (SRA) periods attributable to vital skills associated with maintenance, repair, and job prioritizing capabilities in conjunction with successfully implementing plans for working around the schedule of shipyard workers, Japanese contractors, and repair facilities.

Successfully demonstrated extensive knowledge and skills necessary to perform, train, and lead inspections, maintenance, and repairs of Watertight Closure/Hull Fittings; including but not limited to; doors, hatches, scuttles, and portholes in compliance with NAVSEA S9169-AW-DCB-010 (Damage Control Watertight Closures Inspection, Maintenance, and Repair Booklet), NSTM-S9086-UF-STM-010/CH-600V1R3 (Structural Closures), and MAFO/Holtkamp (Watertight Door Technical Manual).

Upheld preservation, ordered and tracked parts/supplies, and successfully leads teams in operations underway, as well as import.

As the Assistant Leading Petty Officer, I have assisted all my 14 juniors Sailors in their careers leading to their advancements, success and encouraged them to reenlist in military.

Service School Command Great Lakes, IL

Seaman Apprentice

7/2004 7/2004

Recruit Training Command Great Lakes, IL

4/2004 - 6/2004

Job Qualifications/Certifications: Personal Financial Management (A-950-0080) 6/2004 Rigid Hull Inflatable Boat (RHIB) (K-062-0625) 9/2004 Coxswain (NV-1708-0015) 9/2004 Personal Responsibility And Values Education And Training (S-501-0150) 12/2004 Shipboard Fire Fighting Team Training (J-495-0418) 7/2005 General Shipboard Damage Control Training (K-495-0045) 7/2005 Air Capable Ship Helicopter Fire Fighting Team Training (J-495-0414) 2/2007 Navy Security Force Sentry (A-830-2216) 5/2008 Security Reaction Force Team Member- Basic (A-830-2217) 5/2008 ATFP Level I Awareness Training For Overseas Service Members (CANSF-ATFP-OCONUS) 3/2010 M16 Weapon Safety (CANS-M16WS-1.0) 3/2010 M500 Shotgun Weapon Safety (CANS-M500-1.0) 3/2010 M9 Service Pistol Training (CANS-M9SP-1.0) 3/2010

Technical

MS Word, Excel, PowerPoint

Typing: 65 wpm

Languages:

English: (written, spoken and reading)

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