Customer Service Representative

LaTasha Jones

Email: ********@***************.***

Address:

City: Richmond

State: VA

Zip: 23227

Country: USA

Phone: 804-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. A reputation for building productive and positive relationships with diverse customers. Ability to manage a high volume work load in a calm manner. A committed team member who is consistent and hardworking.

Educational Background:

High School Dipolma from J. Sargeant Reynolds, Richmond VA 1/2001 to 9/2012 (Pharmacy Technician)

High School Dipolma from Richmond Technical Center, Richmond VA 1/2001 to 12/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. A reputation for building productive and positive relationships with diverse customers. Ability to manage a high volume work load in a calm manner. A committed team member who is consistent and hardworking.

Core Strengths

Courteous demeanor

Energetic work attitude

Telecommunication skills

Adaptive team player

Strong problem solver

Customer service-oriented

Filing and data archiving

Cash handling accuracy

Organized

Detail-oriented

Excellent multi-tasker

Proficient in MS Office

Work Experience

September 2008 to December 2010

Cash 2 U Richmond, Va

Teller

Answered telephone inquiries from customers regarding payday loans.

Assisted customers as they entered office.

Processed 2-5 loans on a daily basis

Provided detailed information on payday and car title loans

Received and verified loan payments

Assembled in-store marketing displays.

Processed cash withdrawals.

Examined checks for identification and endorsement.

Balanced cash registers.

April 2005 to August 2008

Macys Short Pump, Va

Sales Associate

Received and processed cash and credit payments for in-store purchases.

Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments.

Shared product knowledge with customers while making personal recommendations.

Maintained friendly and professional customer interactions.

Worked as a team member to provide the highest level of service to customers.

Educational Background

2013 J. Sargeant Reynolds Richmond, Va

Certification Pharmacy Technician

2011 Richmond Technical Center Richmond, Va

Cosmetology License Cosmetology

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