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Customer Service Technician

Location:
Albany, GA
Posted:
December 03, 2012

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Resume:

Anthony C Adams

Email: abptyh@r.postjobfree.com

Address:

City: Albany

State: GA

Zip: 31707

Country: USA

Phone: 229-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Pharmacy Technician who is a Solid Contributor to Organizational Goals and Objectives, Efficiency and Productive/Professional Demeanor/ Client Satisfaction. One year experience in retail pharmacy and 6 weeks experience internship in hospital setting. A detail-oriented customer-service oriented seeking a pharmacy technician position where my educational training and experience will prove beneficial to your company in a retail or hospital setting.

Educational Background:

High School Dipolma from Albany State University, Albany GA 1/2001 to 12/2012 (Biology)

High School Dipolma from Albany Technical College, Albany GA 1/2001 to 12/2012

Job History / Details:

Professional Background

Certified Pharmacy Technician who is a Solid Contributor to Organizational Goals and Objectives, Efficiency and Productive/Professional Demeanor/ Client Satisfaction. One year experience in retail pharmacy and 6 weeks experience internship in hospital setting. A detail-oriented customer-service oriented seeking a pharmacy technician position where my educational training and experience will prove beneficial to your company in a retail or hospital setting.

Skill Highlights

Microsoft Office 2010 Dedicated and met

Policy and program development

Healthcare billing

Clinical experience

Clinical training

Patient evaluation/intervention

Computerized charting

Customer service

Problem resolution

Medical terminology

Phone communication

Prioritizing/managing deadlines

Organizational skills

Patient-focused care

Patient/family focused

CPR certification

AED certification

Alphabetical/numerical filing

Accomplishments

OSHA Compliance

Properly disposed of daily biohazard waste in compliance with federal and local regulations.

Documentation

Ensured charting accuracy through precise documentation.

Professional Experience

November 2012 to Current

McDonalds Albany, GA

Crew Member

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Communicated clearly and positively with co-workers and management.

Cut and chopped food items and cooked on a grill or in fryers.

Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.

Accurately measured ingredients required for specific food items.

Carefully maintained sanitation, health and safety standards in all work areas.

Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

Frequently washed and sanitized hands, food areas and food preparation tools.

Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

Cleaned food preparation areas, cooking surfaces, and utensils.

Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

Followed all established restaurant practices and procedures.

September 2012 to October 2012

Equity Group/ Keystone Foods Albany, GA

Deboner

Cleaned and prepared various foods for cooking or serving

Used all food handling standards

Transferred supplies and equipment between storage and work areas

Cleaned, cut, and cooked meat, fish, or poultry

July 2012 to September 2012

Staff Management Albany, GA

Production Worker

Packed containers and re-pack damaged containers.

Assembled product containers and crates.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0 percentage incident rate.

Banded, wrapped, packaged and cleaned equipment.

Worked at a rapid pace to meet tight deadlines.

Transported goods from racks, shelves and vehicles.

Followed proper selection procedures as established by the company.

Rotated stock by code and receiving date.

Oversaw warehousing and storage practices and housekeeping.

Unloaded, picked, staged and loaded products for shipping.

April 2011 to April 2012

Sam's Club Albany, Ga

Certified Pharmacy Technician

Working under the guidance of the pharmacist

Dispense medication to the customers waiting at the counter

Check for the prescription thoroughly before giving out the drugs

Build good relations with all the regular customers of the pharmacy

Help the pharmacist maintain the daily record of the sales made

Help them maintain the inventory in an orderly manner because it is required by the law for the pharmacist to keep a good record

Keep a watch on customers that are buying over the counter medication

Report any suspicious purchases made by any customer to the pharmacist

Keep the store clean and keep the medicines in order

Explain to the customers, the dosages written by the doctor on the prescription

Ensured HIPAA compliance.

Provided patient education.

Maintained patient privacy and confidential patient information.

June 2010 to May 2011

Albany Technical College Albany, Ga

Pharmacy Technician Student Internship

Palmyra Medical Center-6 weeks

Winn-Dixie-12 weeks

Walgreen- 6 weeks

Working under the guidance of the pharmacist

Dispense medication to the customers waiting at the counter

Check for the prescription thoroughly before giving out the drugs

Build good relations with all the regular customers of the pharmacy

Help the pharmacist maintain the daily record of the sales made

Help them maintain the inventory in an orderly manner because it is required by the law for the pharmacist to keep a good record

Keep a watch on customers that are buying over the counter medication

Report any suspicious purchases made by any customer to the pharmacist

Keep the store clean and keep the medicines in order

Explain to the customers, the dosages written by the doctor on the prescription

August 2009 to January 2010

Teleperformance Albany, GA

Customer Service Representative

Providing help to the customers that have a problem

Make the customer extremely comfortable so that they can tell of their problem with hesitance

Guiding the customer regarding the problem and explaining to them patiently

Solving the issue quickly and effectively

Using polite language with the customers at all times

If the representative have to make a house call, they have be there on the fixed time as it creates a good impression

Transfer call to their heads if they are unable to solve the problem

Make calls to the customer and enquire if they need help

Follow up on the customers you have already helped

Provide assistance as and when required by the customer, irrespective of day and time

Education and Training

Present Albany State University Albany, GA

Bachelor Degree Biology

Minor in [Chemistry]

[James Merits Scholar] Academic Achievement Award

[2.81] GPA

Coursework in [Biology]

May 2011 Albany Technical College Albany, GA

Diploma Pharmacy Technology

[3.46] GPA

Coursework in [Pharmacy Technology]

Certifications

PHTC 6/10/2011 Georgia License no.PHTC003158Exp. 06/30/2013

National Certification PTCB Certification no. 5601-0801-0197-279Exp. 07/13/2013

CPR certified through American Heart Association

Affiliations

Pharmacy Technician's Letter



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