Ed Freeman

Email: abpts0@r.postjobfree.com

Address: **** ***** *******

City: Costa Mesa

State: CA

Zip: 92626

Country: USA

Phone: 714-***-****

Skill Level: Management

Salary Range: $150,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

EDWARD FREEMAN

Mobile: 714-***-**** abpts0@r.postjobfree.com

SUMMARY

Award-winning INFORMATION TECHNOLOGY LEADER with comprehensive experience managing an IT

portfolio of $32 million supporting large-scale complex enterprise platforms, multiple development and key

stakeholder teams for a $9 billion services organization, based on a foundation of engineering excellence and

quality. Building strong partnerships through engagement, collaboration, and transparency has led to maximizing

business value on investment. Visionary and motivational leadership style with emphasis on customer-focused

approach, support, process standardization, developing core values of integrity, teamwork, trust, quality, open

communication, and growing and mentoring the team.

PROFESSIONAL EXPERIENCE

Cisco Systems, Inc. aaa San Jose, CA 2005 - 2012

Senior Manager of Information Technology

Responsible for Ciscoaaas supply chain, distribution, and CRM applications with direct ownership of

application implementation, development, delivery, architecture scalability and 24x7 global support. As a

strategic partner and trusted advisor, initiated innovative program roadmaps to achieve business goals of

increased productivity, user adoption, and customer satisfaction.

aa Led the Oracle Practice in Technical Services, growing a team of professionals with in-depth technical

and functional knowledge in the latest Oracle technologies, while delivering new capabilities and

business models to key stakeholder groups. Gained expertise in Value Chain Planning, Demantra, CRM,

and E-Business Suite through R12 release value assessments, training, and business process

reengineering efforts.

aa Directed the transition of the CRM platform for Global Technical Assistance Centers and 5,000+

engineers to Salesforce.com, improving customer experience, increasing productivity 10%, while

decreasing time to resolve service requests by 20% for a 24x7, 365-day follow-the-sun customer support

organization.

aa Earned 2012 Technical Services Industry Association award for innovation and productivity by leading

the development of SOA-based framework for CRM, resulting in $2.8 million cost avoidance and $8

million projected savings.

aa Managed migration of Oracle ERP for Service, Sales, and Delivery IT, from HP Superdome to Cisco

UCS servers, 36 TB and 140+ applications, consolidation from 15+ databases to 2 with a program

budget of $8.5 million/quarter.

aa Initiated a Serviceability Framework that transformed the organization from reactive to proactive

support capabilities, eliminating 80% of applications and infrastructure unplanned systems downtime.

aa Implemented service management practices, incident, problem management, and service level

agreements as part of ITIL. Service Operations team ensured that SLAs (service level agreements) were

established and met with internal and external partners, customers, and resellers.

aa Managed high-performing cross-cultural teams that included 29 employees, 2 managers, and 145

contractor resources. Roles included Technical and Solution Architects, Engineers, Analysts,

Project/Program Managers, and Quality Engineers. Yielded a 40% overall reduction in vendor costs

while driving strategic partnership and optimizing vendor accountability and expertise.

Quantum Corporation aaa Irvine, CA 2003 - 2005

Senior Manager of Business Applications and Information Architecture

Responsible for all Oracle E-Business systems worldwide, Salesforce.com CRM, Data Warehousing, and

Business Intelligence applications and architecture, reporting to CIO. Responsibilities included leading

major complex programs, geographically dispersed functional and development teams, information

architecture, and 24x7 global support for applications. Accountable for building strong partnerships with

multiple key stakeholder groups ensuring requirements and business objectives, quality, and high customer

satisfaction levels were achieved.

aa Established a cross-organizational PMO (Program Management Office) to review IT portfolio projects,

monitor and report progress for strategic decisions, establish standards and aaAbest-practicesaa, and govern

project delivery and execution.

aa Provided strategic leadership by establishing an IT vision, strategy, and executable roadmap for

company-wide systems and infrastructure that supported corporate objectives.

aa Managed business process reengineering efforts in Sales and Marketing to improve operational

efficiencies. Leveraged Oracle E-Business/CRM and Salesforce.com capabilities to streamline and

automate compensation processing. Results included a 66% productivity improvement, increased

customer satisfaction, and accurate and timely compensation payouts to sales teams and representatives.

aa Converted a worldwide division from highly customized legacy applications and business processes to

Oracle E-Business Suite, and migrated a newly acquired company to Oracle E-Business Suite as a re-

implementation effort.

Oracle Corporation aaa Redwood Shores, CA 1994 aaa2003

Practice Manager

Led over 20 full project lifecycle implementations of Oracle ERP/CRM applications. Possess deep

functional and technical knowledge in Oracle Value Chain Planning, E-Business Suite, and CRM

applications. A trusted advisor to C-level executives for the largest and most strategic high-technology

customer accounts, driving revenue through renewals and new business development while leading a

professional services organization. Passionate about innovation and articulating business value on

investment through adoption of product capabilities and proactive solutions that support achieving strategic

business objectives.

aa Progressive responsibilities as an implementation consultant, Project Manager, and Account Manager

with extensive experience in every aspect of Oracle applications implementations from initial client

contact through go-live.

aa Responsibilities included hands-on applications configuration, requirements gathering, solution design,

testing, training, and production deployment.

aa Collaborated and built strong relationships with Sales, Services, Marketing and Product

Management/Development, and Education organizations to develop, present, and negotiate proposals

and pricing for professional services.

ADDITIONAL PROFESSIONAL EXPERIENCE

Philips Medical Products Division aaa Santa Ana, CA

Systems Implementation Manager

Responsible for managing division efforts to comply with GMP and FDA requirements for medical

products manufacturing, passing the first FDA audit for an ultrasound manufacturer. Responsible for

implementing MAPICS ERP/AS400 systems resulting in an 85% reduction in material shortages.

Igloo Products Corporation aaa Houston, TX

Director of Systems

Responsible for manufacturing and financial systems for multi-site operations, implementing AMAPS/Q

ERP and Financial systems. Responsible for supervising 450 full-time manufacturing employees while

implementing World Class manufacturing practices, resulting in a savings of $2.4 million.

Coopers & Lybrand aaa Atlanta, GA

Senior Consultant, Manufacturing, and State and Local Government

Worked in the consulting practice, playing a major role in the success of projects that included ERP,

Business Intelligence, and Sales Productivity.

EDUCATION & CERTIFICATIONS

aa Bacheloraaas Degree, Creighton University, Omaha, Nebraska

aa IIE Certified in Configuration Management, Arizona State University

aa Cisco Intensive Leadership Training, graduated top of class

aa ITIL Training

aa Oracle Professional Services Contract and Proposal Development Training

aa Proact BOST Bronze Certification

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