Robin Francis

Email: abptqf@r.postjobfree.com

Address:

City: San Jose

State: CA

Zip: 95130

Country: USA

Phone: 408-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am mother, a homemaker and have limited work experience.Highly enthusiastic customer service professional with overall six years client interface experience.

Educational Background:

High School Dipolma from EMCC, Scooba MS 1/2001 to 5/2007 (Funeral Science)

Job History / Details:

Career Overview

I am mother, a homemaker and have limited work experience.Highly enthusiastic customer service professional with overall six years client interface experience.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Markdown/promotional procedures

Telephone inquiries specialist

Customer service expert

Adaptive team player

Opening/closing procedures

Creative problem solving

Critical thinking

Customer Service

Data Collection

Filing

Microsoft Excel

Microsoft PowerPoint

Multi-Task Management

Reading Comprehension

Research

Scheduling

Active Listening

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

November 2001 to March 2006

MBCI Choctaw, MS

Receptionist

Resolved product issues and shared benefits of new technology.Managed quality communication, customer support and product representation for each client.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Kept abreast of rapidly evolving technology.

Educational Background

2001 EMCC Scooba, MS

Associate of Science Funeral Science

Publications, Related Coursework, Classes

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