Kim Shelton

Email: abpsud@r.postjobfree.com

Address: **** ***** ****** **.

City: Grapevine

State: TX

Zip: 76051

Country: USA

Phone: 817-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KIM R. SHELTON

3805 SHADY MEADOW DRIVE

GRAPEVINE, TX 76051

(PHONE) 817-***-****

(CELL) 817-***-****

EMAIL: abpsud@r.postjobfree.com

SUMMARY

Energetic Manager of change initiatives with extensive experience in Account Management, Sales Engineering, Reverse Logistics, Service Operations, Project Management, and Mergers & Acquisitions in the telecommunications industry. Proven ability to interface effectively with people at all levels within an organization and with external customers and suppliers.

* Account Management* Agent of Change* Relationship Development* Strategic Initiatives * Customer Retention* RIF/Reorganization/OutsourcingPROFESSIONAL EXPERIENCE

EMERSON NETWORK POWER: LORAIN, OH 2008-2011

Installation Project Manager

Managed Telecommunications Equipment Installation Projects for Power and Data equipment in the California, Texas and MOKA regions for AT&T, Time Warner Communications and others customers.

* Assigned appropriate personnel to accomplish technical, cost, quality and schedule requirements.

* Interfaced with customers concerning site access, scheduling and site specific requirements.

* Interfaced with internal logistics to insure timely installation material delivery.

* Scheduled in-process and final quality audits with internal and customer auditors.

TELLABS: DALLAS, TX 2005-2008

Business Operations Manager

Managed Reverse Logistics and Repair Operations

* Served as Project Manager for transfer of internal operations to Sanmina-SCl and transfer of multiple product lines from Sanmina-SCl to Communications Test Design, Inc. resulting in a 20% cost savings and a 33% improvement in TAT performance.

* Managed internal operations consisting of up to 35 employees including supervisors, repair technicians, shipping/receiving and OEM repair logistics.

* Acted as Supplier Manager for ongoing Communications Test Design, Inc. performance contract and improved TAT from 74% to 99% OT.

* Member of Product Improvement Forum team responsible for incorporating failure trend analysis results into product improvements initiatives.

MARCONI COMMUNICATIONS: IRVING, TX 2004-2005

Technical Services Manager

Managed Technical Assistance Center (TAC), Reverse Logistics and Repair Operations.

* Reduced TAC operating cost by eliminating dedicated after hour personnel and assigning after hour duties to Field Engineers.

* Created certified DSL product training to improve the trouble analysis skills of TAC personnel.

* During AFC acquisition integrated Marconi TAC personnel into new AFC TAC organizations.

* Improved repair cost, TAT performance and failure data reporting by creating an internal repair operations group and eliminating failing outsource repair supplier.

MARCONI COMMUNICATIONS: IRVING, TX 2000-2004

Sales Engineering Director

Managed Sales Engineering Team

* Interfaced with customer`s technical staff and design network solutions to meet the customer`s technical and price requirements.

* Managed product trials and resolved issues required to obtain customer product approval.

* Served as member of product development teams by providing customer product requirements.

* Supported trade shows, customer symposiums and RFP responses.

RELTEC CORPORATION: BEDFORD, TX 1993-2000

Account Management Director (1997-2000)

Managed accounts with $350M in annual sales.

* Improved customer interface by creating account specific management teams to manage customer needs and control communication with field sales.

* Generated and managed sales and product forecast.

* Negotiated pricing and managed customer contracts.

* Supported trade shows, customer symposiums and RFP responses.

Account Manager (1993-1997)

Account management of major accounts with annual sales of $180M.

* Managed customer interface for product development, product delivery, product installation, and customer satisfaction issues.

* Managed development, distribution, and maintenance of account specific product guides.

* Managed sales forecast.

* Provided technical support for field sales.

EDUCATION

Bachelor`s Degree, Business Administration, Dallas Baptist University, 1995

Associate`s Degree, Engineering Technology, Tarrant County College, 1972

PROFESSIONAL DEVELOPMENT

* Sales Management * Operations Management* Project Management* Personnel Management* Quality Management* Telecommunications* Kaizen* 5S* 6 Sigma* Lean ManufacturingAWARDS

President`s Club Sales Award (2000)

Outstanding Marketing Program Award (1997)

Outstanding Marketing Program Award (1996)

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