Manager Management
Resume:
Nicole Martin
Email: abpsht@r.postjobfree.com
Address: ***** *********** *****
City: Centreville
State: VA
Zip: 20120
Country: USA
Phone: 703-***-****
Skill Level: Experienced
Salary Range: $70,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Nicole A. Martin
15567 Pebblebrook Drive
Centreville, VA 20120
abpsht@r.postjobfree.com
EDUCATION
George Mason University, Fairfax, VA
Bachelor of Arts, English May 2007
SUMMARY OF QUALIFICATIONS
* Hold a Secret Clearance through the Transportation Security Administration (TSA)
* Write, edit, and format technical material and documentation for structure, content, clarity, and accuracy using standard writing styles, proper grammar, proofreading, and copy-editing
* Perform regulated review, research, and analytical interpretation of multiple legislative documents
* Knowledgeable in the Government Printing Office, Chicago Manual, American Psychological Association, and Modern Language Association styles
* Expertly skilled in utilizing the internet, Privia, Microsoft Excel, PowerPoint, Access, SharePoint, Outlook, Project, and Word; use Track Changes and Comment features
* Excel at working in a rapidly changing environment with rigid deadlines, prioritize assignments with competing and constantly changing requirements and priorities
* Possess strong organizational and multitasking skills while being detail oriented
* Collect, compile, and analyze information and review written material to verify completeness, accuracy, consistency of information, and compliance with applicable statutes, rules, polices, and procedures
* Employ strong verbal and written communication skills in a variety of formats and settings to achieve a correct and polished final result
* Ability to work independently and/or in a team environment
* Coordinate and assist on Government proposal efforts
* Almost four years of experience as a writer/editor and program analyst working on a contract with and being employed by TSA
EXPERIENCE
Proposal Coordinator
CGI Federal, Fairfax, VA June 2012 to present
* Contribute to development, implementation, and continuous improvement of the Federal Proposal Group (FPG) Proposal Management process
* Assist with implementation and continuous improvement of the FPG Framework
* Manage resources on Ad Hoc tasks
* Develop and/or maintain contact lists, status logs, templates, and other proposal coordination tools
* Administer portal sites and document management
* Configure management and enforcement of version control mechanisms and established deadlines with all proposal team members
* Monitor physical and electronic security measures of proposal materials
* Work collaboratively with FPG Proposal Managers and Federal project leads to establish scope, schedules, and coordination support requirements on -must win- items
* Perform proposal manager duties during the Proposal Manager`s absence
* Execute compliance checks of proposal materials against solicitation requirements; prevailing corporate, departmental, and solicitation-specific standards
* Liaise with Graphic Artist, Writer/Editor, and Desktop Publisher to provide direction, manage artwork, and attain status
* Perform quality assurance/control of production output
* Execute editing on proposals for grammar, punctuation, word choice, flow, effectiveness
* Compile and condense comments and edits from a variety of color team review participants to provide one succinct document for proposal writers to utilize
* Expertly skilled in utilizing the internet, Microsoft Excel, PowerPoint, SharePoint, Outlook, and Word; use Track Changes and Comment features.
* Create and improve coordinator methodologies, processes, tools, templates, and standards; implementing process improvements and applying lessons learned
* Assist in all proposal management operation duties as directed by the Proposal Manager
* Schedule meetings, send meeting materials, take notes during brainstorming/and or color team reviews
* Create writer`s/and or compliance matrices from solicitation to help the proposal team begin the proposal writing process
* Work as resume book boss to manage, tailor, and format resumes to statement of work/solicitation requirements; ensuring all formatting and information is correct
* Utilize Privia and SharePoint sites daily, add and manage new members and documents in Privia
* Assist proposal managers in creating and maintaining proposal schedules
* Ensure proposal activities are adhering to set schedule
* Send data calls to applicable sub contract companies and track/organize incoming information
* Obtain equipment and ensure facility availability
* Responsible for coordinating proposal production, including: word processing, graphics, proofreading, editing, reproduction, printing, collation, and binding of the final proposal
* Create and complete purchase orders for subcontractors and consultants
Program Analyst
Transportation Security Administration, Arlington, VA May 2011 to June 2012
* Responsible for Agency coordination, clearance, and final review of documents prepared for and including Reports to Congress and Questions for the Record from congressional hearings.
* Performed regulated review, research, and analytical interpretation of multiple legislative documents
* Conferred on a daily basis with over 20 TSA Headquarters program offices to successfully identify the appropriate lead office to task with Agency responses submitted by subject matter experts. These responses adhere to Federally-mandated legislative requirements that must be reported to Congress.
* Consistently provided appropriate guidance and feedback to senior leadership, program officials, and management representatives to ensure timely and accurate responses to all taskings and deliverables.
* Well versed in the systematic processes used to schedule, coordinate, and monitor Agency documents from entry through final closure of outgoing Agency responses.
* Utilized proven methods to facilitate the tracking and timeliness of submission for Agency documents
* Participated in daily correspondence backlog meetings with Executive Secretariat staff to conduct a daily summary of outstanding Congressional correspondence, taskers, and deliverables.
* Advised Executive Secretariat of incoming documents that are controversial in nature or warrant special consideration.
* Reviewed and updated weekly executive correspondence status reports from the U.S. Department of Homeland Security`s (DHS) Office of Executive Secretariat.
* Provided the statuses for all outstanding Agency responses and documents in weekly reports.
* Utilized Microsoft Access and Excel to complete weekly reporting requirements
* Participated in working groups to identify gaps or issues and seek resolutions to improve deficiencies, information sharing, quality, and timeliness of Agency responses.
* Acted as a liaison with authors providing advice to program offices on complexity of substantive issues
* Provided solid reasoning and interpretive skills to program offices requiring assistance to clarify text, obtain supportive documentation, verify information, and obtain additional data from subject matter experts needed to craft a final product.
* Followed Departmental, Agency, and Government Printing Office guidelines for drafting and editing correspondence.
* Conducted comprehensive examinations of documents for correct grammar, punctuation, style, and compliance with established Agency requirements.
* Evaluated documents for purpose, audience, scope, content, organization, and logic
* Utilized online editing techniques and programs; provided written guidance and suggestions to staff writer/editors on emphasis of presentation, coverage, balance, and suitability of expression.
* Conducted thorough analysis of issues presented in documents to ensure unity and coherence of responses, eliminating jargon and redundancies.
* Conducted discussions with executive level management and senior Agency officials on proposed changes and/or techniques to improve the presentation of materials.
* Sustained a cooperative and constructive working relationship with internal and external customers; consulted regularly with executive level management, internal and external subject matter experts, and Agency legal counsel regarding clarification and/or interpretation of legal statutes to ensure integrity of responses.
* Evaluated documents for accuracy and suitability of technical materials
* Represented Executive Secretariat leadership in meetings concerning Agency correspondence reports.
* Expertly skilled in utilizing the internet, Microsoft Excel, PowerPoint, SharePoint, Outlook, and Word; use Track Changes and Comment features.
* Used Correspondence Control Management System, a TSA-wide SharePoint correspondence database, to track and handle documents from entry into the database management system through the final closure of outgoing responses.
* Participated in bi-weekly correspondence backlog meetings with senior Agency officials, program officials, representatives from program offices, and Executive Secretariat staff providing statuses for all outstanding Agency responses and documents.
* Have extensive knowledge of transportation security environment and operating procedures to properly facilitate and manage information to the appropriate points of contact within specific program offices.
* Provided statistical data reports and/or analysis for Agency leadership, including ad hoc requests as they pertain to TSA metrics and policy changes.
* Provided weekly reports to senior leadership outlining the statuses of correspondence to the general public, program offices, DHS, and Congress. The metrics reflect the current workload as well as overdue items, in addition to the average work time to produce a final document.
* Supported and assisted Executive Secretariat leadership and staff to track and improve process management.
* Ensured the Office of the Executive Secretariat is compliant with National Archive and Record Administration processes for Federal Records Management.
Writer/Editor
Transportation Security Administration, Arlington, VA August 2010 to May 2011
Systems Integration Incorporated, employed on a TSA contract; Arlington, VA August 2008 to July 2010
* Read incoming correspondence and wrote appropriate responses for both direct reply and congressional correspondence regarding various operational issues within TSA.
* Responsible for the preparation of congressional responses, which included drafting revisions that focused on grammatical construction and substance, identified major constituent concerns, clarity of responses, timely and orderly responses to constituent issues, and ensured the resolution on any issues of ambiguity.
* Ensured deadlines were met consistently and in advance if possible
* Adhered to regulations and policies with documents that contained complex and technical material
* Applied the Government Printing Office style to all documents and correspondence
* Selected as a team editor in December 2008 to update an Agency-wide brochure depicting prohibited items for passengers to research in advance of air travel. This document was published on a TSA internet site, is used in various travel agencies, and is currently available as a free application for iPhones and mobile devices. During my work on this project, I successfully classified over 970 items that were placed in unique categories with descriptions for easy selection. I was awarded a TSA Team Award for my contributions on this project.
* Used Correspondence Control Management System, a TSA-wide SharePoint correspondence database, to track and handle documents from entry into the database management system through the final closure of outgoing responses.
* Performed many varying and complex tasks related to the production of documents for high-level DHS and TSA officials` signatures under the direction of TSA Executive Secretariat leadership.
* Researched, wrote, and edited technical documents for signature by high-ranking officials at DHS and TSA
* Proofread final documents and letters for high-level DHS and TSA officials` signatures
* Provided assistance and guidance to Executive Secretariat staff and TSA personnel regarding policies, styles, and formats followed by the Executive Secretariat in preparing papers, correspondence, congressional response documents, memos, and other documents required from TSA by Congress, DHS, other Federal agencies, TSA stakeholders, and citizens.
* Drafted, distributed, updated, maintained, organized, and recommended formal changes on templates and template language for TSA and TSA Contact Center templates. This included the creation, management, and formatting of the Executive Secretariat`s template library using information and literature from various TSA offices and documents.
* Served as a point-of-contact and worked with 20 TSA action offices to research unresolved issues raised by incoming correspondence and made appropriate recommendations to ensure draft replies were responsive to incoming letters, grammatically correct, and agreed with prescribed formats and language.
* Trained new writer/editors and Executive Secretariat staff on duties, tasks, processes, and programs.
* Attended bi-weekly writer/editor and correspondence meetings to discuss any issues or updates, in addition to sharing or obtaining relevant information.
* Participated in meetings with action offices and TSA Contact Center staff to discuss and resolve any issues of ambiguity or concern.
Lead Teacher and Assistant Teacher
South Riding Children`s Center, South Riding, VA May 2004 to July 2008
* Employed 16 hours per week while obtaining my degree at George Mason University
* Promoted to Lead Teacher at South Riding Children`s Center when employed full-time during summers and extended semester breaks, and permanently from December 2007 to July 2008.
* Responsibilities as Lead Teacher included:
o Lesson plan development and material organization for daily educational program
o Activities and field trip planning
o Communicating program objectives and procedures to assistant teachers
o Evaluating and documenting each individual child`s motor skills and mental development
* Authored, edited, and proofread letters and documents going to affiliate centers and parents
* Experienced with both full-time and part-time preschool, and kindergarten through fifth grade before and after school daycare programs, in addition to full day summer camp
* Planned and coordinated activities, ensuring they were safe and educational
* Acted as special camp program supervisor, responsible for program planning and execution
* Substituted in the office frequently, handling administrative tasks and parent inquiries
Assistant Manager, Sales Associate, Customer Relations
Cox Farms, Centreville, VA 2000 to 2004
* Supervised team of employees to ensure their positions were operating smoothly
* Customer service and relations expert
* Aided with special event planning to ensure customer satisfaction was attained
References Available Upon Request
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