Phillip Mazzoni

Email: abprij@r.postjobfree.com

Address:

City: concord

State: CA

Zip: 94518

Country: USA

Phone: 925-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Technical Support Engineer I have worked as a technical support engineer at Hurricane Electric for 9 years. Duties ranged from answering support calls for webhosting customers, colocation customers and transit customers. This included troubleshooting network issues, helping people with email problems, DNS issues and configuration of zone files, repairing computers and diagnosing server problems.

Educational Background:

High School Dipolma from Cal state Hayward, Hayward CA 1/2001 to 4/1999 (computer science)

Job History / Details:

Professional Summary

Technical Support Engineer

I have worked as a technical support engineer at Hurricane Electric for 9 years.

Duties ranged from answering support calls for webhosting customers, colocation customers and transit customers. This included troubleshooting network issues, helping people with email problems, DNS issues and configuration of zone files, repairing computers and diagnosing server problems.

Core Qualifications

Excellent customer relations

Able to troubleshoot a wide variety of network and computer problems

ability to run and make ethernet cables and fiber

experienced in setting up local wifi

Familiarity with networking equipment such as routers and switches

Obtained comptia network certification

initiated contact with the city of Concord to offer citywide

met with city council members and secured a franchise agreement to begin pilot project

Experience

September 2003 to September 2012

Hurricane Electric Haywayd, ca

Technical support engineer

Worked with customers on phone and email to troubleshoot a wide vvariety of problems from software installation, cgi problems, dns issues, email and network issues and diagnosis.

Education

1999 Cal state Hayward Hatward, ca

Bachelor of Science computer science

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