Customer Service High School

Darla McCauley

Email: abprbl@r.postjobfree.com

Address:

City: Columbus

State: OH

Zip: 43232

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Educational Background:

High School Dipolma from Independence High School, Columbus OH 1/2001 to 6/1978 (High School)

Job History / Details:

Summary

Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Highlights

Client relations specialist

Persuasive

Focused on customer satisfaction

Skilled multi-tasker

Scheduling

Deadline-oriented

Training and development

Talent development

Team management

Accomplishments

Promoted to Call Center Manager in 2 years

Experience

May 1997 to October 2012

Teleperformance Columbus, Ohio

Assistant Call Center Manager and Recruiting Manager

Managed my own site for two years. Responsible for conducting interviews, attending job fairs, posting for positions, day to day staff management, orientations, and networking events. My duties included hitting hiring requirements for 17 clients. Recruited and interviewed' Directed staff to maximize applicant traffic.Answered employee questions regarding advancement and transferring. Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives and resolved and issues.

Monitored team progress and enforced deadlines.Provided cross training to [] staff members.

Education

Independence High School Columbus, Ohio

High School Diploma High School

Graduated with a Diploma of Distinction

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