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Customer Service Manager

Location:
Canton, NC
Posted:
November 25, 2012

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Resume:

Cynthia B. Marsh

*** ********** **.

Canton, NC 28716

Phone: 828-***-****

E-mail: abpr7m@r.postjobfree.com

Website:

Objective:

I am looking for a career in internet technologies doing internet programming, web design, and web development work.

Work experience:

10/2002 - Present CBM Aspire Enterprises Canton, NC

Owner

I began my business selling items on Ebay Auctions and have moved on to web development, design, and internet programming services. I have worked with several clients to develop a plan, create, and implement a web site. I have learned a great deal about managing a business and developing strategies to provide better customer service. Examples of my work can be found on my website at

in the About Owner section.

2/2006 - 8/2006 Online Marketing Services Hendersonville, NC

Internet Programmer

My duties have entailed writing scripts in PHP using MySQL database technology. I have rewritten perl and cgi scripts into php to update to newer technology. I have worked with parsing XML documents in PHP. I continually worked with a Linux server using C-panel and phpmyadmin as well as FTP programs to upload files.

8/2004 - 5/2006 Haywood Community College Clyde, NC

Internet Programmer

I performed internet-programming services as a work-study student for the Regional High Tech Center division of the college. The first year of work-study, I did a desktop application programming project with a partner. We worked to create a program to compare Microsoft Word documents from students to the instructor's solution documents. During my second year of work-study, I redesigned the existing website for the Regional High Tech Center with a partner incorporating Flash elements, XHTML, PHP, and JavaScript. This site has been implemented and is now used as the new website for the Regional High Tech Center.

11/1992 - 1/1995 Radio Shack Asheville, NC

Manager Trainee

I started out as a sales associate and became a key holder within about six months. I learned about various electronic equipment including computers through special company certifications. The last year that I worked for this company, I became a manager trainee, which gave me the experience of running a business including scheduling, records, inventory, and responsibility for the daily receipts and deposits. I left shortly after I had my first son to be a stay at home mom. When I left, I was very close to getting my own store. I have spent the last eleven years taking care of my family. Now I am ready to pursue a new career.

Education: 5/2003 - 5/2006 Haywood Community College Clyde, NC

Associate Degree in Information Systems

Associate Degree in

Internet Technologies

I completed two degrees, Information Systems and Internet Technologies, in May of 2006. My GPA was a 4.0 and I was the president of Phi Theta Kappa, one of the honor societies at this college. I am also a member of the National Technical Honor Society and the National Dean's List. I graduated with honors receiving the Student of the Year Award for the Information Systems Curriculum in 2006.

Skills:

PHP Adobe Photoshop

JavaScript Adobe Acrobat Professional

Perl and CGI Adobe Designer

Visual Basic

Macromedia Dreamweaver

C ++

Macromedia Fireworks

Linux

Macromedia Flash

Cascading Style Sheets Macromedia Freehand

HTML and XHTML Microsoft FrontPage

MySQL Microsoft Access

FTP Microsoft Publisher

Computer Hardware Repair and Upgrade Microsoft PowerPoint

Managing a Business Microsoft Word

Web Design and Development Microsoft Excel

Awards: Outstanding Tutor Award 2004-2005 and 2005-2006 Data Structures and Algorithms Top Coder Award – TwiceWho’s Who Among American Junior Colleges2006 Outstanding Information Systems Graduate AwardHaywood Rotary Club Student of the Month May 2006

References:

Name: Russell Virgo

Company: Haywood Community College

Title: Instructor

Phone: 828-***-****

Email: abpr7m@r.postjobfree.com

Name: Patty Kirkley

Company: Haywood Community College

Title: Coordinator of Counseling/Student Activities

Phone: 828-***-****

Email: abpr7m@r.postjobfree.com

Name: Joseph Fox

Company: Haywood Community College

Title: Instructor and Phi Theta Kappa Advisor

Phone: 828-***-****

Email: abpr7m@r.postjobfree.com

Name: Steve Whiddon

Company: Whiddon Publishing

Title: Owner

Phone: 828-***-****

Email: abpr7m@r.postjobfree.com

Affiliations:

5/2005 - Present

Boy Scouts of America Cubmaster Pack 309

Clyde, NC

Summary:

I have just finished college and am seeking employment in the internet technologies field. I have about two years experience working for the college as a student work-study, working with individual clients, and working for an internet marketing company in this field. I am looking for part-time or full-time work as an employee, intern, or contract laborer. I wish to remain in my current location and could do some light traveling if needed.

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