Lynn Landrum

Email: abpqzj@r.postjobfree.com

Address: ***** ** ****** **.

City: Beaverton

State: OR

Zip: 97006

Country: USA

Phone: 503-***-****

Skill Level: Management

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

LYNN LANDRUM

17386 SW Beaver Ct. 503-***-****

Beaverton, OR 97006 abpqzj@r.postjobfree.com

SUMMARY

Polished professional with extensive experience interfacing with high level customers, marketing, operations, sales, interpersonal, and negotiation skills. Strengths include preparing and presenting presentations to mid to C-level executives, problem resolution, effectively communicating and listening, handling complex client issues, and providing superior customer support and follow through to both internal and external customers.

SKILLS

Interpersonal relations Decisive leadership

Strong written and verbal communication Public speaking

Self-motivated Problem resolution

Strong negotiation skills Results-driven

Customer advocate Detail-oriented

Microsoft Office programs (Word, Excel and PowerPoint)

PROFESSIONAL EXPERIENCE

AFMS Logistics Management Group January 2008 - Present

Project and Account Manager

Prepare and present presentations and training to decision-makers, managers and C-level customers of multi-million dollar companies.

Work proactively with internal and external cross-teams to provide reports, analysis, and recommendations for cost saving opportunities for 20 major accounts.

Oversee vendor refund program; which includes system setup, training, weekly reporting and analyzing data for accuracy.

Ability to work independently, manage multiple tasks simultaneously and utilize creative problem solving skills.

SBM Site Services January 2006 - October 2007

Regional Manager (Major Acct. Management/Operations)

Utilizing leadership ability and management experience, led a team of 350 employees to proactively maintain customer service levels that were consistent amongst a multi-million dollar, multi-site and multi-facility customer.

Responsible for overall budget and forecasts for territory and managed all core functions within a business.

Prepared and presented high-level presentations to decision makers at customer locations. This included site-specific proposals for increased on-going business at the customer locations.

* Increased sales $400,000 in six month time period for major high-tech customer

* Increased the customer satisfaction score an average of 105%

UPS December 2000 - January 2006

Manager Business Development Department

Sales/Operations Supervisor

Senior Account Executive

Account Executive

Formulated gross profit, sales and budget figures for $5 Million territory and developed strategies for growth opportunities. High level of organizational skills and attention to detail in handling multiple Corporate, Regional and District-level initiatives. This involved strategizing with the Sales Managers and working with the sales force to effectively achieve the various initiative goals.

Worked with Operations management for company state-wide initiatives. This included establishing project tasks and related time lines, implementing processes and procedures for attaining the results, and utilizing the reporting tools to monitor the success of the project.

Managed and led a team of 35 employees to successfully work with cross-teams across the Division and meet company goals and objectives.

Developed and managed Customer Implementation Program for new customers. Included on-site customer visits, regular follow-up with the customer, problem-solve and communicating with cross-teams to ensure a successful transition and meet the needs and requests of the customers.

* Identified client dissatisfaction in 36% of account base.

* Instituted and managed aggressive one-on-one service campaign and gained confidence and new business from 100% of said clients within less than a year.

* Developed and created a successful teambuilding project which inspired other departments country-wide to do a similar project.

OTHER EXPERIENCE

Volunteered and co -chaired first American Cancer Relay for Life in Washington County

Organize and host professional women's events

Dress for Success Oregon volunteer 2008-2009

Organized and hosted fundraising event for Monika's House/DVRC May 2012 (donated $1400, 70 in attendance)

Organized and hosted fundraising event for Dress for Success Oregon Nov. 2012 (donated $1090, 65 in attendance)

Variety of team-building events

EDUCATION

Business and Communication classes at Linfield University

AA Degree in Business, Portland Community College

Dale Carnegie Sales Course

Customer-focused Selling

Service Quality Seminars

Negotiation and Sales Management

SPIN Selling

Various other customer-related training sessions

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