Keonna Broussard
Email: abpqrr@r.postjobfree.com
Address:
City: Albany
State: GA
Zip: 31721
Country: USA
Phone: 229-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Technical Support Representative skilled at resolving complex customer service issues in a timely manner Customer Service Representative with 6 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.. Analytical Customer Service Representative adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Skilled Customer Service Representative offering superior technical knowledge for work in a fast-paced semiconductor industry.
Educational Background:
High School Dipolma from Albany Technical College, Albany GA 1/2001 to 2/2006 (Technical Prep)
Job History / Details:
Summary
Technical Support Representative skilled at resolving complex customer service issues in a timely manner
Customer Service Representative with 6 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills..
Analytical Customer Service Representative adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Skilled Customer Service Representative offering superior technical knowledge for work in a fast-paced semiconductor industry.
Highlights
Troubleshooting proficiency
Exceptional telephone etiquette
Patient and diligent
Vast technical knowledge
Windows 7 expert
Windows XP/Vista
Microsoft Office expert
Strong ActiveX troubleshooting skills
DHCP/DNS Ethernet and Firewall proficient
Proficient in AVG, Printers, PC Security systems
MS Office proficiency
Accomplished with mobile devices
Sales expertise
Inventory management background
Reliable
Excellent communication skills
Friendly
Energetic
Approachable
Flexible
Team player
Organized
Strong work ethic
Accomplishments
Ensured customer satisfaction by providing online technical support.
Named Associate of the Quarter for exceeding all customer service goals.
Won Retail Sales Associate of the Month Award in 2011.
Experience
June 2011 to November 2012
Convergys llc Cincinnati, OH
Customer Service Representative
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for purchases.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
October 2009 to November 2012
West at home Cincinnati, OH
Customer Service Representative
Achieved high sales percentage with consultative, value-focused customer service approach.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Guaranteed positive customer experiences and resolved all customer complaints.
January 2008 to March 2009
Auto Zone Albany, GA
Driver
Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Processed shipment documents neatly and efficiently for each load.
Obtained and maintained proper delivery authorization and pickup documentation.
Balanced and handled expense accounts for each trip.
Delivered customer orders to homes and places of business within established time frames.
April 2006 to November 2008
Teleperformance USA Albany, GA
Customer Service Representative
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Education
2006 Albany Technical College Albany, GA
Technical Prep