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Customer Service Representative

Location:
Albany, GA
Posted:
November 19, 2012

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Resume:

Keonna Broussard

Email: abpqrr@r.postjobfree.com

Address:

City: Albany

State: GA

Zip: 31721

Country: USA

Phone: 229-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Technical Support Representative skilled at resolving complex customer service issues in a timely manner Customer Service Representative with 6 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.. Analytical Customer Service Representative adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Skilled Customer Service Representative offering superior technical knowledge for work in a fast-paced semiconductor industry.

Educational Background:

High School Dipolma from Albany Technical College, Albany GA 1/2001 to 2/2006 (Technical Prep)

Job History / Details:

Summary

Technical Support Representative skilled at resolving complex customer service issues in a timely manner

Customer Service Representative with 6 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills..

Analytical Customer Service Representative adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.

Skilled Customer Service Representative offering superior technical knowledge for work in a fast-paced semiconductor industry.

Highlights

Troubleshooting proficiency

Exceptional telephone etiquette

Patient and diligent

Vast technical knowledge

Windows 7 expert

Windows XP/Vista

Microsoft Office expert

Strong ActiveX troubleshooting skills

DHCP/DNS Ethernet and Firewall proficient

Proficient in AVG, Printers, PC Security systems

MS Office proficiency

Accomplished with mobile devices

Sales expertise

Inventory management background

Reliable

Excellent communication skills

Friendly

Energetic

Approachable

Flexible

Team player

Organized

Strong work ethic

Accomplishments

Ensured customer satisfaction by providing online technical support.

Named Associate of the Quarter for exceeding all customer service goals.

Won Retail Sales Associate of the Month Award in 2011.

Experience

June 2011 to November 2012

Convergys llc Cincinnati, OH

Customer Service Representative

Described use and operation of merchandise to customers.

Received and processed cash and credit payments for purchases.

Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations.

Worked as a team member to provide the highest level of service to customers.

Maintained friendly and professional customer interactions.

Verified that all merchandising standards were maintained on a daily basis.

October 2009 to November 2012

West at home Cincinnati, OH

Customer Service Representative

Achieved high sales percentage with consultative, value-focused customer service approach.

Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

Managed quality communication, customer support and product representation for each client.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Guaranteed positive customer experiences and resolved all customer complaints.

January 2008 to March 2009

Auto Zone Albany, GA

Driver

Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.

Processed shipment documents neatly and efficiently for each load.

Obtained and maintained proper delivery authorization and pickup documentation.

Balanced and handled expense accounts for each trip.

Delivered customer orders to homes and places of business within established time frames.

April 2006 to November 2008

Teleperformance USA Albany, GA

Customer Service Representative

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

Education

2006 Albany Technical College Albany, GA

Technical Prep



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