LaToya Elliott

Email: abpqk2@r.postjobfree.com

Address:

City: Jonesboro

State: GA

Zip: 30238

Country: USA

Phone: 470-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Devoted Customer Service Representative who sustains the highest level of customer service through efficient team and customer account management.

Educational Background:

High School Dipolma from Stone High School, Ann Arbor MI 1/2001 to 6/2003 (N/A)

High School Dipolma from Devry University, Ann Arbor MI 1/2001 to 11/2012

Job History / Details:

Summary

Devoted Customer Service Representative who sustains the highest level of customer service through efficient team and customer account management.

Highlights

Skilled multi-tasker

Training and development

Deadline-oriented

Conflict resolution techniques

Scheduling

Focused on customer satisfaction

Persuasive

Sharp problem solver

Seasoned in conflict resolution

Active listening skills

Strong organizational skills

Strong organizational skills

Energetic work attitude

Opening/closing procedures

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

January 2005 to March 2012

R&D Construction Chester, PA

customer service representative

Improved service quality and increased sales by developing a strong knowledge of company's products and services.Provided a high level of product and leadership support to representatives and clients.Provided a high level of product and leadership support to representatives and clients.Effectively communicated with team members to maintain clearly defined expectations.Effectively managed departmental expenses to stay within allocated budget.Resolved customer questions, issues and complaints.

March 2005 to Current

Cuts Of Art.com Atlanta, GA

marketing director

Generated monthly and annual sales reports.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.Executed integrated advertising campaign across multiple media channels.

Education

2003 Stone High School Ann Arbor, Michigan

High School Diploma

2015 Devry University Chicago, Illionos

Bachelor of Science Forensic Science

N/A

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