Eric Hartwell

Email: abpqfb@r.postjobfree.com

Address:

City: Elkins

State: AR

Zip: 72727

Country: USA

Phone: 479-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Educational Background:

High School Dipolma from Elkins High School, Elkins AR 1/2001 to 5/1996 (High School)

Job History / Details:

Summary

Results-oriented supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Highlights

Client relations specialist

Persuasive

Focused on customer satisfaction

Training and development

Conflict resolution techniques

Team management

Experience

August 2012 to Current

TruGreen Rogers, AR

Lawn Care Specialist

Apply appropriate products to customer lawns to maintain health and appearance

Diagnose and communicate treatment options for lawn problems

Maintain and cultivate relationships with customers

Operate and maintain company vehicle

September 2009 to February 2012

Sourcegas LLC Fayetteville, AR

Customer Care Service Delivery Supervisor

Supervised staff of 16 employees including two team leads

Responsible for 24/7/365 coverage of emergency response phone lines

Monitored and coached direct reports on performance issues as well as areas for improvement

Responsible for process and procedure analysis and improvement

Coordinated communication between call center and operations to ensure that processes and procedures were as efficient and functional as possible

September 2006 to August 2009

Hartwell Construction Kingston, AR

Owner

Renovated out of date homes

Hung and finished drywall

Repaired and replaced all types of floors

Repaired and replaced all types of roofing

Constructed new room additions

Designed and built landscaping projects

July 2003 to September 2006

Community Bankers Merchant Services Springdale, AR

Customer Service Supervisor

Supervised staff of five customer service representatives

Reported production totals to executive management

Provided training for all new associates

Assisted in creating and executing company marketing plan

Managed all aspects of office relocation

Supervised and coordinated outsourced services including but not limited to, IT services, printing services, and office maintenance and landscaping services

August 1995 to December 2002

DST Output Kansas City, MO

Senior Account Administrator

Managed all aspects of client relationships for client base consisting of top LTL trucking companies generating 2.5 million dollars of revenue annually for industry leading print and mail company

Monitored client production through each department, and coordinated interdepartmental communication and cooperation to ensure the successful meeting of client expectations

Communicated directly with clients in regard to service problems and worked with managers of other departments to design solutions

Worked closely with sales staff in order to communicate with clients about new and existing services that may have helped better achieve their desired business goals

Coordinated efforts with accounting department to ensure accurate billing of services provided to client base

Designed client procedure manuals for use of training new departmental associates

Education

Elkins High School Elkins, Arkansas

High School Diploma

Contact this candidate