Onix G. Rebollo

Email: abpoei@r.postjobfree.com

Address:

City: Worcester

State: MA

Zip: 01605

Country: USA

Phone: 774-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

- Office manager who effectively executes tasks given to improve operational efficiency. - Dedicated to providing excellent and friendly customer service with a can-do attitude. - Devoted employee with a track record of managing a wide variety of customer service issues quickly and efficiently.

Educational Background:

High School Dipolma from Thompson Education Direct, Worcester MA 1/2001 to 2/2000 (GED)

Job History / Details:

Summary

- Office manager who effectively executes tasks given to improve

operational efficiency.

- Dedicated to providing excellent and friendly customer service with a

can-do attitude.

- Devoted employee with a track record of managing a wide variety

of customer service issues quickly and efficiently.

Highlights

Office manager

Customer service

Focused on customer satisfaction

SAP and GERS system knowledge

Microsoft Outlook, Word, Office and Excel knowledge

Training and development

Cash management

Sales

Employee scheduling

Financing

Accounting

Effective work flow management

Leader and team player

Payroll

Bilingual

Expense control

Purchasing

Workflow planing

Accomplishments

Moved up in the company by demonstrating excellent customer service and complete devotion to the company.

Played an instrumental role in increasing customer satisfaction within 2 years as Office Manager.

Experience

March 2007 to October 2012

Bob's Discount Furniture Worcester, MA

Office Assistant Manager

Created training manuals targeted at resolving even the most difficult customer issues.

Monitored the daily activities of 8 office assistants.

In charge of interviewing hiring and training new office assistant representatives.

Provided a high level of product and leadership support to representatives and clients.

Addressed negative customer feedback immediately.

Resolved customer questions, issues and complaints.

Recommended changes to existing methods to increase the accuracy and efficiency of the customer service department.

Generated and distributed daily reports for appropriate personnel.

Education

1999 GED Thompson Education Direct Worcester, MA

Attended GERS and SAP systems training classes in Manchester, CT and Bellingham, MA. I also attended a sexual harassment class as part of my position as manager; which counted as 2 college credits.

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