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Customer Service Manager

Location:
Ocala, FL
Posted:
November 15, 2012

Contact this candidate

Resume:

Kenric Hardy

Email: abpnwh@r.postjobfree.com

Address:

City: Ocala

State: FL

Zip: 34473

Country: USA

Phone: 352-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible individual with 21 years in retail and customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from College of Central Florida, Ocala FL 1/2001 to 11/2012 (Business Administration As-Bs)

Job History / Details:

Career Overview

Personable and responsible individual with 21 years in retail and customer service. Solid team player with upbeat, positive attitude.

Core Strengths

typing

computer proficiency

customer service

Large cash/check deposits expert

Store remodeling : merchandising, building aisles

Inventory control familiarity

Opening/closing procedures

Sharp problem solver

Shipping and Receiving

Work Experience

December 1988 to April 2009

Toys R Us Ocala, Fl

Assistant Manager

Worked my way up from every department as an Associate to become Assistant Manager. Ensured associate development. Managed cash stock and inventory balances accurately. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Maintained loss prevention and expense control, so that the store may operate as efficiently and profitably as possible. Wrote schedule for all associates. Responsible for Shipping and Receiving- keeping track of deliveries, transfers, return to vendor, and truck unloading processes. Assisted Human resource manager in hiring and maintaining paper work.

February 1994 to November 1998

Home Depot Ocala, Fl

Cashier

Offered the Head Cashier position.Prevented store losses using awareness, attention to detail and integrity.Worked as a team member performing cashier duties, product assistance and cleaning.Trained new cashiers.

April 1991 to January 1993

Kmart Bellview, Fl

Sales Associate

Recommended, selected and helped locate merchandise based on customer needs and desires.Stocked and rotated inventory regularly.Replenished merchandise shelves with items from the stockroom.

Educational Background

2012 College of Central Florida Ocala, Fl

Associate of Science Business Administration As-Bs

Coursework in Business Administration

3.42 GPA

Phi Theta Kappa (Honor Society)



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