Customer Service Administrative Assistant

CARMEN O. BUCKEYE

*** **** ****** * Columbus, Ohio 43210

614-***-**** * abpmrm@r.postjobfree.com

EDUCATION

The Ohio State University June 2008

Bachelor of Science in Allied Health Professions

Major in Health Sciences, Minor in Public Health

RELEVANT COURSEWORK

Strong foundation in the biological and physical sciences including chemistry, biology, anatomy and physiology

Core coursework in human disease, epidemiology, research, medical ethics, program assessment, and medical terminology

Concentration in Health Management including courses in finance, management, legal issues, long-term care, quality

management, reimbursement, and managed care

HEALTHCARE EXPERIENCE

The Ohio State University Medical Center, Department of Ornothonology September 2006-Present

Student Administrative Assistant

Provide administrative support to physicians and other medical staff in the department

Coordinate communication with patients through telephone and email to ensure appointment attendance

Developed process to monitor patient satisfaction with services and maintain database to track responses

Maintain confidentiality of patient s medical records and information

Navicor Group Summer 2007

Intern, Department of Marketing

Develop process for organizing direct mail marketing pieces for use in future brainstorming activities

Shadowed the Director of Marketing, Senior Copywriter, and Photographer on routine departmental tasks

Presented with members of the marketing team to an international pharmaceutical company on an ongoing project

Evaluated department procedures for handling feedback on projects and provided suggestions for improvement

Wyandot Memorial Hospital, Department of Radiology June 2004-June 2007

Staff Assistant

Independently provided administrative support to physicians and staff in the department during night and weekends

Communicated with staff on the Emergency Room team to coordinate availability of radiologists and technicians

Maintained confidentiality while handling patient records which filing, faxing, and providing necessary office functions

VOLUNTEER EXPERIENCE

Central Ohio Habitat for Humanity September 2006-June 2007

Franklin County Big Brothers Big Sisters November 2005-June 2007

Upper Sandusky Kiwanis Club June 2004-September 2005

ADDITIONAL EXPERIENCE

Erica s Fine Dining September 2006-Present

Server

Maintained excellent customer service to restaurant patrons and provided a superior fine dining experience

Supervised and trained new employees on duties such as serving, bartending, kitchen support, and opening/closing duties

Handled cash and credit card transactions for customers

HONORS AND ACTIVITIES

Health Management Club, President September 2007-Present

The Ohio State University Dean s List Autumn 2006-Present

OSU Triathlon Club, Member January 2005-Present

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