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Project Manager Customer Service

Location:
Rockville, MD
Posted:
November 14, 2012

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Resume:

EXPERIENCE

SIMONSON MANAGEMENT SERVICES (SMS), Rockville, Maryland

August 2009 Present

Project Manager

Provide technical and project support to the Weatherization Assistance Program (WAP) monitoring project.

oSupply continuous analysis on the overall monitoring tools and process. Provide recommendations to enhance and improve the current system and how to incorporate the new program initiatives (SERC, Innovative Grants, and the Weatherization Training Centers).

oGather and track monitoring database user and system requirements for the Performance and Accountability for Grants in Energy (PAGE).

oResponsible for application flow development, user interface design, creating reporting tools and testing.

oMaintain onsite monitoring checklists and the corresponding source documentation, supporting materials, and resources.

oLead the development of a WAP monitoring companion reference guide.

oOrganize and facilitate the weekly monitoring working group meetings.

Design, write, and maintain WAP fact sheets, success stories, technical briefs, Web information, presentations, and infographics.

ICESTONE, LLC, Brooklyn, New York

February 2008 July 2009

Director of Communications

Assisted the co-CEO to develop and implement the annual budget, marketing, and communications strategies.

Designed and developed marketing and brand identity materials: brochures, fact sheets, talking points, advertisements, point-of-purchase materials, presentations, and the company s web site.

Formulated standards for IceStone s messaging and brand identity. Review all internal and external communications to ensure they meet these set standards.

Collaborated with the IceStone Distributor Partners on their regional/local marketing and media activities.

Managed media and other outreach activities interviews, show homes, donations, and other industry partnerships (Whirlpool, Plain & Fancy Cabinetry).

Designed the first IceStone installation brochure.

Initiated the overhaul of all IceStone technical guides and briefs to achieve better customer knowledge and satisfaction.

Responsible for Web and database application development and enhancements, along with providing data quality control and assurance.

Represented IceStone at industry meetings, trade shows and conferences.

Provided support to the Events Coordinator to plan and execute trade shows and corporate meetings.

D&R INTERNATIONAL, LTD., Silver Spring, Maryland

September 1997 July 2007

Web and Database Manager, June 2006 July 2007

Managed contract, budget, staff, client, and other support contractor interactions.

Responsible for coordination with internal IT department to develop Web development schedule and assignments.

Managed Web and database application development, which included requirements gathering, application flow development, and testing.

Responsible for reviewing, formatting, and posting content along with tools, images, links, reports and studies.

Maintained product and contact databases and performed quality control measures to check accuracy.

Provided technical assistance and user support to team members.

Developed simple Web pages using HTML.

Created annual project work plans to establish goals, timelines, and deliverables.

Prepared weekly and monthly project reports for clients.

Project Manager, April 2001 July 2007

Served as the main liaison to the U.S. Department of Energy (DOE) client. Responsible for all communication, presentations, talking points, and represented clients at industry meetings, trade shows and conferences. Delivered formal presentations when needed.

Served as ENERGY STAR Account Manager to over 50 companies. Collaborated on strategic marketing, branding and PR activities.

Developed marketing and brand identity materials - brochures, fact sheets, point-of-purchase materials, Web information, and sales training presentations.

Led the development and execution of over 10 conferences and meetings. Responsible for agenda development, sponsorship recruitment, speaker facilitation, online marketing, material design, registration, on-site meeting coordination, and staff management.

Key contributor to the development and administration of the national ENERGY STAR Change a Light, Change the World campaign (2003-2007).

Managed five associates and mentored team to provide superior customer service and value to clients.

Monitored project budgets and other direct costs to ensure profitability.

Responsible for personnel duties. Implemented hiring, terminations, and staff evaluation procedures.

Created annual project work plans to establish goals, timelines and deliverables.

Prepared weekly and monthly project reports for clients.

Marketing & Communications Representative, September 1997 April 2001

Directed team of six associates to identify and develop opportunities for market-specific outreach projects, including communications and K-12 schools outreach from October 2000 - April 2001.

Provided marketing and PR support to organizations in the Mid-Atlantic and Southeast regions.

Managed all print and Web site projects, which included schedule development and coordination of external designers and print production companies.

Planned and executed the Rebuild America National Forum 2001, a two and half day conference that had over 300 participants.

UNIVERSITY OF MARYLAND, College Park, Maryland

January 1996 August 1997

Assistant Coordinator, Maryland Cooperative Extension Service

Functioned as the liaison to the U.S. EPA on the Worker Protection Standard (WPS).

Presented WPS changes at state and county meetings and developed the state s pesticide use database, coordinated state training conferences and events, developed educational and training materials for county extension agents and the public.

EDUCATION

Graduate Certificate, Communication and Information Design, September 2011 - Present

New Jersey Institute of Technology (NJIT), Newark, NJ

B.A. Chemistry, December 1993

Virginia Polytechnic Institute and State University (Virginia Tech), Blacksburg, VA

AWARDS

2000-2001 Award of Merit, Technical Publications, International Publications Competition, Society for Technical Communication for the Rebuild America National Forum 2001 Agenda

2000-2001 Award of Distinction, Technical Publications, Washington, DC Chapter, Society for Technical Communication for the Rebuild America National Forum 2001 Agenda

2000-2001 Award of Merit, Technical Art, Washington, DC Chapter, Society for Technical Communication for the Rebuild America National Forum 2001 Agenda

COMPUTER SKILLS

Proficient in PC & Mac environments; Microsoft Office (Access, Excel, PowerPoint, Word); Adobe Acrobat, Adobe InDesign; Adobe Photoshop; Adobe Dreamweaver; Adobe Muse; MockFlow; Basic HTML

email: abpmnr@r.postjobfree.com abpmnr@r.postjobfree.com



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