Leotus A Richard

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Puyallup WA, 98373

Cell: 253-***-****

Website: http://www.leotusrichard.me/Pages/Resume.aspx

Email:abpltp@r.postjobfree.com

Leotus A Richard

Objective

Seeking to Transfer Skill Set in engineering, 2+ Years of Experience in Mechanical, and Year-Over-Year Portfolio of Customer Relation Success into Technical Support Position

Skills & Abilities

The list provided are industry standard technologies that I am either proficient or familiar with in previous jobs, classes or internships.

C#

Java Script

VB Script

WPF

HTML/XHTML

ASP.NET 4.0

TCP/IP

Visual Basic

LAN/WAN

VPN

DNS

ANSYS

Labview 2009

MathCAD 15/ MATLAB 2009

RightNow CRM

CAP

MSSolve

PowerShell

Active Directory

Windows Registry

Windows Server 2008R2

Exchange Online

Exchange 2010/07 (EMS, EMC, Server Roles, OWA, ECP)

BPOS S

Office365

SMTP/POP3/MAPI/IMAP4

Solidworks 2010

Experience

VMC CONSULTING

BPOS TRANSITION ENGINEER

OFFICE 365 TIER II SUPPORT ENGINEER

MOBILE SUPPORT ENGINEER

PRIMIER SUPPORT ENGINEER

Dec. 2011 July 2012

I was responsible for Providing Tier II support to Administrators implementing SAAS services to their Cooperate IT environment. I supported services such as Exchange Online, SharePoint Online, and Lync with their online/ local Active Director, Exchange deployments and desktop/mobile devices.

University of Washington, Seattle

Applied Mathematics Intern

October 2010 March 2011

As an Intern, I created mathematical algorithms to collect, calculate, and present thermodynamic data. The project specifically was designed to create shockwaves using steam, methane and oxygen.

I deployed configurations that would collect data every .235 seconds; used graphical programing to calculate boundary layers, stresses, product yield and present them graphically over the duration of the shockwave cycle.

Liberty inn and suites

Hotel Confrere

February 2008 January 2009

As the Hotel Confrere, the main duty was to the meeting patrons, speakers, guests and contractors. I collaborated with them to construct computer generated layouts, receive pricing on various catering services, Disk Jockeys, and interior designers. I also configured computer SOHO networks with printers, projectors, mobile devices, and computers.

As an Agile Support Agent, I went where I was needed. As a front desk agent, I would check guests in and out, run guest reports, Audit reports, and use PBX phone systems. I also cleaned guests rooms, performed light maintenance as needed and made breakfast.

Education

Pierce College Lakewood, WA

CloverPark Technical College Lakewood, WA

Certifications

MCTS Microsoft Windows and Web Applications Development

CCNA Routing, Switching, and Security.

References

Christopher King

Technical Support Team Lead, VMC (manager)

Leotus is a competent, motivated engineer dedicated to resolving any problem presented to him. I frequently observed him spending many hours ensuring that his customers had the tools they needed to be successful. This combined with his sincerity and commitment to personal growth makes him a very effective individual in any field. I feel privileged to have worked with him and would recommend to any employer. June 16, 2012

Barry Burdette

Microsoft BPOS/O365 Sr. Escalation Engineer, VMC (colleague)

I have known and worked with Leotus for a while now, and in that time we have worked on several projects together Office 365, Direct Connect and the Transition Team. On each of these projects Leotus brought a wealth of past experience to the project which made him a valuable assist to the team. His ability to learn new technologies is one of his greatest assists and his wiliness to share his knowledge with other team members has helped solve a number of complex issues. I would recommend Leotus for any staff position you may be looking to fill. August 8, 2012\

Charlie Cooper

Tier 2 Technical Support Engineer, Microsoft (colleague)

Leotus is a dedicated, proficient, and thoughtful team player. When Leotus is confronted with a problem, he doesn't give-up and is willing to accept input from others. Leotus is more than willing to accept any challenge that is presented to him. While interacting with Leotus, his intelligence and personability are immediately evident and is reflected in his work. If I had a choice of who I would work with, Leotus Richard would be one of those people. June 18, 2012

George Dean

Technical Support Engineer II, Microsoft (colleague)

Leotus is a highly gifted and talented support engineer. While contracting for Microsoft to support Office 365, he dazzled clients and team members with his keen ability to quickly diagnose and troubleshoot software issues. His investigative, analytical, and interpersonal skills were greatly appreciated by his peers and Microsoft s customers. June 23, 2012

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