Tarah Rosenfeld

Email: abplkl@r.postjobfree.com

Address:

City: Stow

State: MA

Zip: 01775

Country: USA

Phone: 978-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a driven, accomplished consultant with an extensive clinical and technical background emphasizing systems analysis, training with expertise in counseling, sales and project management.

Educational Background:

High School Dipolma from UNIVERSITY OF MIAMI, Coral Gables FL 1/2001 to 8/1998 (Psychology)

High School Dipolma from HARVARD UNIVERSITY, Coral Gables FL 1/2001 to 11/2012

High School Dipolma from BOSTON COLLEGE, Coral Gables FL 1/2001 to 11/2012

Job History / Details:

Experience

11/15/2012 12:00:00 AM

Amdocs' Ensemble

Business Marketing Engineer

Designed, executed and managed user acceptance test scripts for Customer Service Management and Collections functionality in Ensemble.

Analyzed all Ensemble Customer Service Management jobs, reports and invoice outposts across multiple testing environments, utilizing Ensemble, TOAD and UNIX operating platforms.

Trained users in Amdocs' Ensemble system, a comprehensive family of products that provide an end-to- end Customer Care and Billing solution.

Provided on-site support during the implementation and go live of this new system, which replaced fourteen legacy systems across the company.

Responsible for conducting user training for over 16,000 Nextel employees on their new billing system.

This training was done over approximately 10-12 months spanning across the country.

Analyzed company's demographics, monitored competitors new products and worked with client's creative team to devise advertising, promotional and marketing strategy at product launch.

February 2012 to Current

Donelan's Supermarket Lincoln, MA

Customer Service Manager

Supervised, trained and managed 25 customer service reps and cashiers to foster an environment where customers enjoyed high levels of service and employees were motivated to deliver top performance.

Managed all financial and front end operations to drive company high sales from store opening to present.

February 2009 to February 2012

Stroller Strides Wellesley, MA

President

Owned and operated stroller fitness franchise with over 50 active members.

Responsible for billing, bookkeeping, marketing, community outreach, development of vendor relationships, and organization of promotional events.

11/15/2012 12:00:00 AM

Houghton Mifflin/Comcast/Time Warner Cable

Business Analysis

Worked closely with account leaders of the Project Management Office to gather, organize and document all account deliverables including SOWs, design documents and technical specs as well as the signed approvals by client leaders.

Negotiation of requirements, acceptance criteria, schedules and scope changes.

Researched, resolved and communicated issues and change requests.

Managed vendor and supply relationships.

Scheduled team meetings, constructed team seating arrangements, furnished supplies and managed the transition and training of new team members.

April 2007 to January 2009

Decision Resources Waltham, MA

Sales Manager

Collaborated with pharmaceutical, biotech and financial services with the analytics needed to compete in an everchanging marketplace. Achieved over 93 percentage of service line sales target per quarter duties included account strategy development, creating solutions and offerings, sales pipeline management, team development and alliance management.

An accomplished consultant with an extensive clinical and technical background emphasizing systems analysis, systems training, and formulation of diagnostic criteria, coupled with expertise in all phases of counseling and project management.

March 2006 to March 2007

Health Education Services Lawrence, MA

Clinician

Responsibilities included formulating independent diagnosis and treatment plans, monthly follow up and evaluation and crisis intervention for clients.

Participation on the treatment team, including clinical feedback, recommendations and intern supervision.

Provided individual, couple, family and group counseling.

Maintained client billing and health care provider management.

Assisted clients in local, national and community based resources.

October 2000 to October 2005

CAPGEMINI US LLC Ernst & Young Consulting New York, NY

Senior Consultant

Performed a broad range of project functions related to a variety of telecommunication assignments for global leader in management consulting and IT services.

Provided expertise in problem solving, systems analysis, redesign, post production support, project management and user training.

Education

1998 UNIVERSITY OF MIAMI Coral Gables, FL

MS Marriage & Family Therapy

1996 HARVARD UNIVERSITY Cambridge, MA

Graduate Courses Psychology

1994 BOSTON COLLEGE Chestnut Hill, MA

B.A Psychology

Additional Information

Massachusetts Teacher Certification Communications and Literacy Skills Test Passed February 2012

Dale Carnegie Sales Training Course Completed .

United States and International Figure Skating Medalist

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