Claude Dangerfield

Email: abpkzu@r.postjobfree.com

Address: *** ****

City: Newport News

State: VA

Zip: 23607

Country: USA

Phone: 330-***-****

Skill Level: Director

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Claude A. Dangerfield II

3938 Tod Ave NW Warren, OH 44485

317 71st St Newport News, VA 23607

330-***-****

abpkzu@r.postjobfree.com

SUMMARY:

My experience includes over fifteen years of CRM classroom and virtual training in the areas of soft skill techniques for sales and customer service, technical and software application for medical, telecom and I have work experience in insurance and financial services proprietary systems. I have accomplished the ability train classroom sizes up 90 participates for a extended period of time and obtain high assessment scores on subject matter. I have developed and implemented a series of workshops and seminars focusing on understanding and excelling during transitional periods in life and business. I also have a combined eleven years experience in insurance, financial services and banking, along with numerous years of training of various software systems.

EXPERIENCE:

The Training Associates Westborough, MA February - Present

Conversion Trainer/Technology

* Responsible for training ended user (FA/CSA) on new proprietary software platforms that impacts daily business within stock market trading of stocks and bonds.

* Providing group and one on one training on trading and record keeping software

* Ensured that essential records and documentation updated and ready for software and system conversion dates

* Followed up and ensured that all staff members trained in all vital areas of daily processes. For both Commercial and Individual accounts.

Berkeley Training Conshohocken, PA November 2011 - Feb 2012

Project Management/IT Trainer

DaVita Dialysis Clinic-New Star

* Facilitated classroom training on medical charting software for physicians, facility administrators and medical staff, based on clinical roles and company compliance rules to state regulations.

* Conducted individual and group trainings on roles specific software applications (SNAPPY) for daily use.

* Provided one-on-one training to physicians, facility administrators and charge nurses on order signing, patient charting software (FALCON). Dietitian and Social Worker patient case assessment

* Installed systems, downloaded software, reprogramming and troubleshooting as necessary

* Ensured that essential records and documentation updated and ready for software and system conversion dates.

* Managed conversion process of medical records and charting software systems.

* Followed up and ensured that all staff members trained in all vital areas of daily processes.

Transformation VA, OH 1998 - Present

Project Manager, Trainer, Transition Coach, Graphic Designs

* Trained various software applications such as: medical record keeping soft ware use by nursing and other staff members.

* Participated in troubleshooting software for technicians` engineers, customer service and sales in the telecom industry.

* Facilitate transitional workshops/seminars dealing with changes within life and how to make proper choices and steps during various stages in life from adolescents to adulthood.

* Train corporate clients with emphasis on goal setting, peak performance results, management interpersonal enhancement, success & leadership seminars, coping in transition and continuous improvement.

* Designing of printed materials such as postcard and flier announcements, brochures, pamphlets, books for trainings and conferences and PowerPoint presentations.

ITech.com/T-Mobile-System Operations Parsippany, NJ/Dallas TX 09/ 07 - 11/ 07

IT Consultant/Trainer

* Facilitated Instructor Lead Training and Virtual Lead Training to T-Mobile engineers and technicians on new enhancements for their troubleshooting ticketing and work order software which had a Microsoft outlook base format. .

* Virtual training provided via Webinar training tool.

Berkeley Training Conshohocken, PA January 2007 - August 2007

Project Management/IT Trainer

DaVita Dialysis Clinic-UNO

* Facilitated classroom training on medical charting software for physicians, facility administrators and medical staff, based on clinical roles and company compliance rules to state regulations.

* Conducted individual and group trainings on roles specific software applications (SNAPPY) for daily use.

* Provided one-on-one training to physicians, facility administrators and charge nurses on order signing, patient charting software (DUCK -Doctors Utilizing Clinical Knowledge).

* Installed systems, terminals, downloaded software, reprogramming and troubleshooting as necessary

* Ensured that essential records and documentation updated and ready for software and system conversion dates.

* Managed conversion process of medical records and charting software systems.

* Followed up and ensured that all staff members trained in all vital areas of daily processes.

West Corporation Niles, OH November 2006 - January 2007

Customer Service and Technical Trainer

* Conducted on site new hire orientation, and training classes for multi-segment call center of 1500+ associates for Cingular -AT&T customer service and Dish Network technical services.

* Demonstrated use of People Soft, Spectrum, Tesla and Web Ops software in daily duties for administrative task used.

* Utilized PeopleSoft - for tracking attendance roster and payroll submissions, paid and non paid time off submissions and benefits.

Jobs for Ohio Graduates Youngstown, OH 2003-2004

Dropout Recovery Specialist

* Facilitated job skill development for students participating in a GED program within the Youngstown Public Schools.

MCI Niles, OH 1996-2003

Continuous Improvement Specialist (2002-2003)

* Accomplished designing and implemented enhancement training for management and associates to improve business mastery and company loyalty in daily performance levels. Posses the ability to motivate and improve morale to increase productivity levels by an initial 50%-75% with proven methods that work.

* Provided career advancement training for call center of 1500+ associates in sales/service and frontline supervisors and managers in various others position throughout company system.

* Instructed change management courses on: Who Moved My Cheese,

Love `EM or Lose `EM, Conditioning The Mind For Success, 13 Fatal Errors, SMART Goals, Maximize Your Strength With Development Techniques and Peak Performance.

Manager/ Lead Training Supervisor Sales/Customer Service (1999-2002)

* Trained and managed fourteen trainers (14) and five (5) training assistants in the sales/customer service multi segment call center of 1500+ associates

* Served as liaison between training, management and recruiting departments tracking new hire development from orientation to permanent assignments

* Planned, organized, and directed a wide range of training activities. Conducted orientation sessions and arrange on-the-job training for new employees. Helped frontline associates maintain and improve their job skills, and possibly prepare for jobs requiring greater skill. Help supervisors improve their interpersonal skills in order to deal effectively with employees. Set up individualized training plans to strengthen an employee's existing skills or teach new ones.

* Scheduled and facilitated classes and instructors for new hires, online courses and ordered training materials

* Developed training tools used by associates and new hires based on needs analysis and training trends

* Facilitated management courses that defined roles of Managers, Supervisors and Trainers which define certain behaviors, task and responsibilities.

Sales Supervisor, Data Specialist (1996-1999)

* Supervised time of 18 sales associates in the sales of long distance and regional calling packages. Provided daily monitoring and coaching of daily work performance and goal setting to enhance that performance

* Developed and implement workshops/ training modules designs to increase job performance above expectation and daily goals.

* Responsible for monitoring daily data consumptions of sales associates thru CPH/APH and talk-time indicators and setting the data flow throughout the center to maintain an even flow of lead distribution.

N.C. Mutual Insurance Co. Philadelphia, PA

John Hancock Insurance Hampton Roads, VA

Insurance Representative, Facilitator

* Marketed Life, Health, Disability Individual and Group and Mutual Funds for John Hancock, ITT Life, American Express Firemen`s Fund, North Carolina Mutual, Combined Insurance, Globe Life, Delta Dental and others carriers as a captured and broker agents provide direct service to individual and commercial markets to include small business needs .

* Licensed Life & Health Agent, Series 63

* Member of the Million Dollar Club in Insurance premium sold

* Customize insurance programs to suit individual customers, often covering a variety of risks.

* Developed marketing strategies for group and individual accounts.

* Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.

* Presented Group packages to companies that included major medical, disability and life. Special coverage design for key man insurance for executive level clients.

* Assisted in processing of claims for disability and health coverage.

* Provided seminars to business, community groups and churches explaining the benefits and differences of Whole life, Universal life, Variable life, and Traditional Term insurance, annuities, health, supplemental health and disability.

* Early on in the beginning of my insurance career provided Weekly Debit and MDO (Monthly Debit Ordinary) which include collecting premiums. Processed the claims on life and disability accounts.

* Worked within individual companies proprietary systems to provide policy overviews of benefits and features.

PSFS -Western Saving Bank. Philadelphia, PA. and Denver, CO.

Bank Teller

* Provided account services to customers by received deposits and loan payments, cashed checks, issued savings withdrawals, recorded night and mailed deposits, sold cashier's checks, traveler's checks, and Series E bonds, answered questions in person or via telephone on bank proprietary teller system.

* Cross-sold bank products by answering inquiries, informed customers of new services, product and promotions, ascertained customers' needs, and directed customers to a branch representative.

Software Skills

A list of soft application knowledge available upon request

Certifications

FADS (Facilitation and Delivery Skills) - MCI Corporation

Leadership Award - MCI Corporation

Skills Path Training and Project Management Certification - WEST Corporation

Licensed Life & Health Agent, Series 63

Education

Community College of Philadelphia Course studies: Accounting, Business Management

Metropolitan College of Theology BA- June 2012

Military

US Navy 1978-1979, Intelligence Specialist

Honorable Discharge

Top Secret Security Clearance Travel 90% of the time and willing to relocate for the right opportunity.

Software Skills

Skill Name Skill Level Experience

Access Intermediate 3 years ago/ 4 years

Coral Draw Intermediate Currently used / 2 years

Share point Intermediate 4years (used for training)

DOS Expert Currently used / 15 years

Excel Intermediate Currently used / 10 years

Clarify Expert 5 years (training and support)

Telegence /CRM Expert 5 years (training and support)

Care /CRM Expert 5 years (training and support)

Citrix Intermediate 5 year (used for training)

Webinar Expert 5year (used for training)

Net Meeting Expert 7 years (used for training)

Page Master Intermediate Currently used / 4 years

PhotoShop /CS2/CS3 Expert Currently used/ 10 years

PowerPoint Expert Currently used / 15 years

Print Master Expert Currently used / 10 years

Print shop Expert Currently used / 7 years

Word /Publisher Expert Currently used / 10 years

Outlook Expert Currently used / 15 years

Web Ops Intermediate 5 years (training)

Tesla Intermediate 5 years (training and support)

Spectrum Intermediate 5 years (training and support)

PeopleSoft Expert 5years (training and support)

Front Page Intermediate Currently used/4 years

LMS Expert 5 years

DUCK Expert 8 months (Training)

SAP Intermediate Completed training modules

LINUX/UNIX Intermediate 3 year

SNAPPY Expert 2 years (Training)

Illustrator Intermediate 1 year

Proprietary Systems Financial Expert 2 years

References available upon request

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