Elyse Ocnos

Email: abpkk4@r.postjobfree.com

Address:

City: Marlborough

State: MA

Zip: 01752

Country: USA

Phone: 774-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.Highly enthusiastic customer service professional .Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.with 3 years client interface experience.

Educational Background:

High School Dipolma from American International, Framingham MA 1/2001 to 10/2008 (Graphic Arts)

High School Dipolma from Assabet Valley, Framingham MA 1/2001 to 11/2012

Job History / Details:

Career Overview

Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.Highly enthusiastic customer service professional .Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.with 3 years client interface experience.

Core Strengths

Sharp problem solver

Seasoned in conflict resolution

Markdown/promotional procedures

Inventory control familiarity

Top sales performer

Adaptive team player

Opening/closing procedures

Visual merchandising proficiency

Customer service expert

Inventory control familiarity

Energetic work attitude

Courteous demeanor

Sharp problem solver

Active listening skills

Fashion knowledge

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

February 2009 to Current

Sports Authority Framingham, Ma

Softlines Merc & Visual Team Lead

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Trained [10] new employees quarterly.

Earned "Authority" .title with in the first 6 months of employment .Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.Expressed appreciation and invited customers to return to the store.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.

October 2010 to Current

Old Navy Framingham, MA

Sales Associate

Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Assisted customers with store and product complaints.Assisted customers in finding out-of-stock items.

August 2008 to October 2009

Aeropostale Marlborough, MA

Sales Associate

Helped on the floor cleaning and selling along with out back merchandising. Assisted with floor changes.

Educational Background

2009 American International Framingham, Ma

Certificate Graphic Arts

certificate in web design, Adobe cs4 Photoshop, Illustrator, Dream Weaver, Flash.

2008 Assabet Valley Marlborough, MA

High School Diploma Graphic Communication

Worked on printing presses and worked with Adobe CS3. This was a live working shop dealing with outside work. Along with normal high school classes.

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