Julie Lounsberry

Email: abpkee@r.postjobfree.com

Address:

City: Citra

State: FL

Zip: 32113

Country: USA

Phone: 352-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from FCCJ, Jacksonville FL 1/2001 to 1/2007 (Child Development)

High School Dipolma from Eastside High School, Jacksonville FL 1/2001 to 11/2012

Job History / Details:

Career Overview

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Learns quickly

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Strong organizational skills

Energetic work attitude

Courteous demeanor

Adaptive team player

Communicates effectively

Customer service expert

Telephone inquiries specialist

Top sales performer

Great Telephone personality

Telecommunication skills

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

October 2011 to October 2012

American Support Jacksonville, Fl

Customer Account Executive

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Excelled in exceeding daily credit card application goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Prepared and sold broad range of customized merchandise to individuals. Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Kept abreast of rapidly evolving technology.Recommended, selected and helped locate merchandise based on customer needs and desires.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Generated leads for new sales through telephone and email contact with customers.

January 1997 to January 2003

The Hitchin Post Citra, Fl

Server/Trainer Manager

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained 25 new employees quarterly.Created new processes and systems for increasing customer service satisfaction.Excelled in exceeding daily credit card application goals.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.

Educational Background

2007 FCCJ Jacksonville, Fl

Associate of Arts Child Development

Continuing education in child development.

2000 Eastside High School Gainesville, Fl

High School Diploma HIgh School

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