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Customer Service Manager

Location:
West Palm Beach, FL
Posted:
November 16, 2012

Contact this candidate

Resume:

Brian T. Horowitz

Email: abpkdv@r.postjobfree.com

Address:

City: Wellington

State: FL

Zip: 33414

Country: USA

Phone: 561-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic seasoned Manager with strong record of achievement increasing market share and profitability. Provide results-oriented customer service from initial contact to close with excellent retention rate. Outstanding ability to manage internal and external business relationships mutually benefiting client and company.

Educational Background:

High School Dipolma from Commack High School, Commack NY 1/2001 to 6/1990 (General)

Job History / Details:

Executive Profile

Dynamic seasoned Manager with strong record of achievement increasing market share and profitability. Provide results-oriented customer service from initial contact to close with excellent retention rate. Outstanding ability to manage internal and external business relationships mutually benefiting client and company.

Skill Highlights

Multi-Unit Management Support

Strategic Planning

Market Expansion

Strategic Negotiations

Revenue Growth

Business Development

Product promotion

Needs-Based Sales

Retail Merchandising Expertise

Budget Analysis

Inventory Control

Operations Management

Client Relations

Loss Prevention Comprehension

Complex problem solving

Energetic Self-starter

Computer Savvy

Team Player

Excellent Communication Skills

Time Management

Staff Acquisitions

Training and Development

Employee Scheduling

Professional Experience

July 2011 to Current

Wal*Mart Boynton Beach, FL

Assistant Store Manager

Accountable for unit 5911 including overall customer satisfaction. Generated and retained new business through positive customer relations. Managed team of 200 professionals. Managed $35m unit portfolio. Hired and trained all sales staff for new store location. Headed resolution team for customer service by requalifying customers, exchanging merchandise and/or refunding money. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

October 2005 to June 2011

Bed Bath & Beyond Coral Springs, FL

District Supporting Manager

Managed daily sales and departmental operations while supervising performance of sales teams. Trained, developed, and motivated staff to deliver exceptional client service and support. Effectively communicated assignments on a daily and weekly basis. Tracked and analyzed marketing trends to evaluate customer preferences and merchandised accordingly. Advanced to Assistant Store Manager within four months of inception. Assisted District Support staff throughout various West Palm Beach locations as well as Pompano Beach and Coral Springs with special assignments.

August 2001 to August 2005

Cassametta Provisions Massapequa, NY

Route Manager

Spearheaded sales and distribution for food company with 10 employees and revenue of $2M annually. Coordinated logistics for daily orders, product inventory, and merchandising product lines. Customized marketing plans for each account to meet specific objectives. Long-range planning, product management, and strategy implementation in collaboration with management. Energized sales with analysis of demographics, financial data, and business trends. Created highly motivated service teams with above-average performance levels.

Education

American Public University Charlestown, WV

Information Technology

Continuing education in Information Technology

3.67 GPA



Contact this candidate