ANTOINETTE JONES

Email: abpjad@r.postjobfree.com

Address: SHASTA CT

City: JONESBORO

State: GA

Zip: 30236

Country: USA

Phone: 904-***-****

Skill Level: Experienced

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

A. Jones

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ANTOINETTE M. JONES

1601 Dunn Avenue Apt. #208 aa Jacksonville, FL 32218 aa 904-***-****

abpjad@r.postjobfree.com

BANKING & FINANCIAL MANAGEMENT

Investments aaa Benefit/Insurance Analysis aaa Loan Administration

aaAPerformance driven leader providing excellent service and education for optimal money managementaa

PROFESSIONAL SKILLS

Financial & Cost Management Demonstrated Leadership

Resource & Project Management Training & Development

Customer Relations Management Presentation & Facilitation

Strategic & Business Management Written & Oral Communication

Data & Documentation Management Critical Thinking & Problem Solving

PROFESSIONAL AFFLIATIONS

aa Northeast Florida Women in Insurance & Financial Services

aa National Association for Female Executives

aa Northside Business Leaders of Jacksonville

aa United Way, Women in Local Leadership

aa Jacksonville Community Council, Inc.

EDUCATION

aa Student, Master of Business Administration, International Business Program, Salem University Distance Ed.

aa Bachelor of Science in Organizational Management, Remington College, Jacksonville, FL

aa Associate of Science Degree in Business, Remington College, Jacksonville, FL

CERTIFICATIONS

aa State of Florida Licensed Life, Health & Variable Annuities

aa Toastmasters International, Certified Public Speaker

aa State of Florida Certified Notary

CERTIFICATES

Florida Credit Union & National Association

aa CU Security Certificate

aa Loan Officer Certificate

aa Consumer Lending Certificate

aa Recognizing Emerging Fraudulent Practices

aa Credit Union Sales Module

aa Servicing Mortgage Loan Module

SPECIALIZED TRAINING

aa Mortgage Lending

aa Sales & Communication

aa Security & Fraud Prevention (ALL types)

aa Loan Servicing/Collections/Underwriting

aa Sexual Harassment

aa Workplace Diversity

aa Bank Secrecy & USA Patriot Act

aa Office & Foreign Asset Control

PROFESSIONAL PROFILE

BANKING

Vystar Credit Union, Member Relations Specialist 2009-Present

aa Interview established and potential members independently; demonstrate a thorough knowledge of the organizationaaas structure, services and products to serve, educate and retain customers

aa Reduce incidences by intercepting escalated calls, spending time with the customer on account analysis/maintenance and researching complex balance inquiries

aa Serve as an advocate for bank products and as a liaison between the customer and merchant (3rd party) for various financial services and banking affiliations

aa Open new savings, checking and money market accounts; order ATM, Visa check cards and replacement credit cards; set-up direct deposits; purchase and redeem savings bonds

aa Perform certificate/account maintenance and updates on personal information, check ordering, Magic Touch assistance, Internet banking, ACH and stop payments and automatic transfers

aa Process loan applications for mortgages, auto VIPs, credit cards and established lines of credit

aa Exceeded membership goals of enrolling more than 30 new members for 5 months in 2011, 2 months in 2012 and increased sales by 742.93% exceeding the basic consumer loan goals in March, 2012

aa Awarded by the CUNA for 100% in cross sells for credit disability and credit life insurance on approved loans for October, 2011

Vystar Credit Union, Teller 2008-2009

aa Received and counted cash at the beginning of a shift to include balance currency; counted cash and checks in cash drawer and balanced the vault at the conclusion of each shift

aa Accurately and efficiently processed and recorded routine transactions for customers to include check cashing, deposits, withdrawals, money transfers and check preparation

aa Received and verified loan payments for mortgages, auto, credit cards and personal loans

aa Answered simple inquiries regarding checking and savings accounts and other bank related products

aa Processed all financial transactions promptly, accurately and in compliance with bank policies and procedures

FINANCIAL MANAGEMENT

Staffing Agency Employment

Veritec, Financial Services Representative 2008-2008

Merrill Lynch, Financial Services Representative 2007-2007

CSX, Quality Auditor 2007-2007

Nelnet, Loan Processor 2006-2007

Citistreet, Financial Services Representative 2004-2006

aa Assisted clients of various payday lenders (Check-n-Go) by providing state regulations on advances of $500

aa Analyzed clients financial positions, determined financial goals/ risks and assisted with IRA investments

aa Performed qualitative and quantitative analysis on employee benefits and medical plans

aa Processed, balanced and/or reconciled major accounts by assigned deadlines before submitting to the Department of Education

aa Managed retirement accounts for global corporation employees and administered benefit packages; specific expertise in medical and life insurance

PRIOR RELEVANT EXPERIENCE

Management

Ferrell Gas, Office Manager 2002-2004

Catoaaas Womenaaas Fashion Assistant Manager 2001-2002

Taco Bell, Shift Manager 1996-2001

aa Performed various administrative functions; planned, organized and directed day-to-day workflow to include service delivery for nationwide retail propane company

aa Supervised and trained employees on effective selling strategies for styles, fashions and sizes; built strong teams, managed time/attendance, conducted performance appraisals and provided constructive feedback

aa Performed day-to-day operations such as opening and closing, deposits/cash reconciliation, inventory management, conflict resolution and customer service management

aa Demonstrated a working knowledge of OSHA compliance & regulatory standards for safety, food preparation and infection control

aa Effectively controlled cost through the economic utilization of staff, supplies, equipment and materials

INDEPENDENT CONTRACTOR

HR Block Tax Preparer aa Seasonal Employment

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