Customer Service Manager

Shannone Walters

Email: ********@*****************.***

Address:

City: Virginia Beach

State: VA

Zip: 23452

Country: USA

Phone: 757-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dependable, hard-working Asst Parts Manager with over 13 years of experience in Automotive industry. Received employee of the year twice during employment. Familiar with Hazmat guidelines. Cashier experience during the 13 years of employment. Service writer experience and knowledge of position. Yearly inventory was always above and on track. Warranty knowledge and understanding of procedures. Processing of daily damage and return claims.

Educational Background:

High School Dipolma from adult learning center, Virginia Beach VA 1/2001 to 1/1996 (GED)

Job History / Details:

Summary

Dependable, hard-working Asst Parts Manager with over 13 years of experience in Automotive industry. Received employee of the year twice during employment. Familiar with Hazmat guidelines. Cashier experience during the 13 years of employment. Service writer experience and knowledge of position. Yearly inventory was always above and on track. Warranty knowledge and understanding of procedures. Processing of daily damage and return claims.

Skills

Customer relationship building

Customer service experience

Solid communication skills

Strong organizational skills

Strong team player

Strong work ethic

Strong written and verbal communication skills

Fast learner

Basic computer skills

Supervisory experience

Good multi-tasker

Dependable independent worker

Good at following instructions

Inventory control

Cashier experience

Customer service skills

Service department experience

Accomplishments

Purchasing

Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.

Product Inspection

Inspected products to ensure highest quality.

Inventory Control

Restocked and organized items as necessary and as directed.

Experience

November 1999 to September 2012

Charles Barker Infiniti Virginia Beach, VA

Assistant Parts Manager

Provided outstanding customer service.Followed company procedures to maintain work environment in a neat and orderly condition.Responsible for promoting safe and clean working environment.Unloaded incoming inventory and placed products onto shelves.Maintained positive relationships with all customers..Managed work with little supervision.Picked orders from inventory locations.

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