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Customer Service Quality Assurance

Location:
Pueblo, CO
Posted:
November 12, 2012

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Resume:

Cynthia Whalen

Email: abpisw@r.postjobfree.com

Address: * ***** **.

City: Pueblo

State: CO

Zip: 81005

Country: USA

Phone: 719-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Cynthia Whalen

5 Trent Ct

Pueblo, CO 81005

719-***-**** Home

719-***-**** Cell

abpisw@r.postjobfree.com

Objective

To obtain a challenging position which will enable me to utilize my skills gained through experience and education.

Education

2003-2006 Pueblo Community College Pueblo, CO

Major: Associate of Applied Science

Business Technologies

Administrative Assistant and Attorney`s Assistant

Qualifications

Excellent document control and organizational skills

High level customer service

Completed training in ethical decision making and human relations

Proficient computer and business skills

Experienced in Microsoft Office, Windows XP, Word, Excel, Outlook, Access, PowerPoint, Artemis, IMSB

Maintain database, prepare reports, and file records for products per policy

Customer service, scheduling and document control experience

Records Management, Computer Keyboarding

Business Mathematics, Business Editing, Business English

Business Communication and report writing

Completed Fundamentals of Accounting, Payroll Accounting

Experienced in product labeling, packaging, shipping, receiving, inspection, and Fedex/UPS tracking numbers

HIPPA training and experience in food service with the public and recently in the geriatric ward at Colorado Mental Hospital in Pueblo while following health and safety rules and regulations.

I give over a 100% in any position and like challenges

Legal Transcription, Legal Office Procedures, Legal Terminology

Career Development, Human Relations, English Comp I

Reading and interpreting schematics and blueprints

Conducting tests, troubleshooting wire harnesses, analyzing results, recommending changes to inspection, management and engineering

Strain gauge installation, soldering, wire preparation, testing, bonding,

torque, anodizing, sealing and electrostatic awareness

Fabrication and installation of wire harnesses.

Experienced in clean room assembly, product labeling and packaging.

Experience with propulsion, hydraulic and liquid oxygen assemblies.

Educated in Quality Assurance and OSHA training

Experience

7/5/2011-8/16/2012 Production Control Specialist Aeroflex Colorado Springs

*Create work orders from engineering masters with MRP for production. Create and gather documentation that includes part numbers, serial numbers, and test data of all completed shipments to include customer acknowledgements, with the highest of customer service. Package and ship per customer specifications. Create spreadsheets for finance to receive payment for product and services. Keep products moving to next assembly to maintain on time deliveries. Maintain spreadsheets for ordering of chemicals that are needed for product per individual customer. Email production and program managers of daily shipments. Review inventory and make adjustments as needed for auditing. Meetings daily with peers & occasionally when customers come to see product.

2/22/2011- 7/5/2011 Production Control Clerk The Job Store/Aeroflex

Colorado Springs, CO

*Verify material counts, create travelers, and expedite material for the MC3 program upon release from incoming receiving. Process and verify order acknowledgements daily. Perform required filing and organizing of travelers, sales order files, and quality clauses. Cycle count finished goods material. Assist production planners as needed to meet schedule requirements.

10/2010-12/2010 Nutrition Services Colorado Mental Health Institute at Pueblo

*Delivering food to high security wards in a cart warmer. Clean/sanitize dining room. Return to main kitchen to prepare desserts for lunch. Help cooks prep lunch and clean per health regulations.

4/2010-10/2010 Temporary Aide Colorado Mental Health Institute at Pueblo, CO

*Prepare food for patients at the state hospital for lunch and dinner. Check communication book, menu and diets for changes. Make puree dishes as needed. Determine if any shortage of food, if so notify north kitchen. Count silverware, clean areas, and take samples after each meal. Abide by all HIPPA & Health Department regulations. Label food with date for storage. Clean grill, count sharp objects and record on data sheet. Check and record all temperatures, refrigerator, freezer, and food. Label leftovers with date for soup kitchen. Clean and sanitize all equipment, serving area, and dining room. Lock kitchen, dining room and return keys. Redirect employees responsibilities when short personnel.

2005-2010 Technician Benshaw Inc. Pueblo, CO

*I took on the responsibilities of the leadership role when our cell leader began a new product line. Installation of electronic parts, equipment, in accordance with drawings, semantics, and lab tools required to perform the various electronic wiring and assembly functions on prototype and/or production type hardware, according to the company workmanship standards, military and NASA specifications. Reads and interprets assembly drawings, parts lists, operations sheets and visual aids. May set up and operate automatic prepping, loading, and insertion equipment and perform any rework from test failures in accordance with standard repair procedures, as well as incorporate ECN`s (engineering change numbers) on to completed boards. Update schedule every week. Enter all actives completed for each unit and persons who completed the work into an access database file. Operation of pallet jack and overhead crane loading, for installations to begin.

2004- 2004 Office Intern Westaff Inc. Pueblo, CO

*Performed a variety of clerical duties. Greeting visitors, clients & customers. Answering phone, sending fax/messages/email, sorting mail, and filing, typing, and copying documents, forms and letters. Helping employees with W-9 and insurance forms, and vacation questions. Review resumes for qualified people for different job positions, referred applicants for interview, contact applicants references, verify previous employment, contact applicants to schedule appointments and outcome of interviews, verify timecards, generate/distribute paychecks, use postage scanner, mail packages

2000- 2004 Electrical Technician Boeing Pueblo, CO

*Worked with electrical engineers on fabrication and changes of wire harnesses, utilizing drawings and semantics per NASA and military standards. Prepare them for shipment to include count, labeling, and logging the items into a file and send to the appropriate locations to be used on the Delta, Delta II, Delta III and Delta IV expendable launch vehicles. Development of harnesses for Avionics upgrade on Delta II, III and Delta IV. Also worked on the development of wire harnesses used for IDD. (Instrumentation Development Drawing)

1998-2000 Manufacturing Scheduler Boeing Pueblo, CO

*Used Microsoft and Artemis applications to create worksheets for scheduled deliveries and location of lost harnesses or solid rocket boosters and detailed components for the Delta Launch Vehicles and aircraft programs. Subsequent chronological assembly, distribution of the schedule to all levels of management, including general manager. Tracked shortages, problems and reported them to management. Attended weekly operation meetings to keep management informed of up-coming issues. Worked closely with different facilities within the Boeing Company, such as Cape Canaveral and Vandenberg AFB. Maintenance and upkeep of office equipment.

1996-1998 Material Resource Analyst Boeing Pueblo, CO

*Utilized Microsoft and IMSB applications for release of fabrication and assembly orders and route them to their appropriate departments. Researched and maintained all incoming high valued parts, in inventory, and estimated delivery dates from outside manufacturers.

1987-1996 Technician McDonnell Douglas Pueblo, CO

*Inspect items for damage or defects and report issues to inspection to write up discrepancies and damage to notify manager and NASA representative. Installation of electrical, hydraulic, propulsion systems, and structural in final assembly for Delta Programs per blueprints and government standards. Worked closely with engineering to implement the avionics upgrade, drawing changes for Delta, Delta II and Delta III launch vehicles to firm up blueprints and/or development masters.



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