Elizabeth Murley Fonua

Email: abpidi@r.postjobfree.com

Address:

City: Beaverton

State: OR

Zip: 97006

Country: USA

Phone: 503-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 3 years experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I am very reliable,responsible,ambitious,motivated,hardworking,multi-task-oriented, and importantly customer-focused.I am Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. I'm also a Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. In my past experience I've been know to be a resourceful CSR who consistently meets and exceeds productivity goals.

Educational Background:

High School Dipolma from West Jordan, West Jordan UT 1/2001 to 6/2007 (High School)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 3 years experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I am very reliable,responsible,ambitious,motivated,hardworking,multi-task-oriented, and importantly customer-focused.I am Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. I'm also a Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. In my past experience I've been know to be a resourceful CSR who consistently meets and exceeds productivity goals.

Core Strengths

High customer service standards

Employee relations specialist

Strong problem solving ability

Troubleshooting skills

Service solutions expert

Telecommunications knowledge

Accomplishments

Managed call flow with up to 100-120 calls in queue per hour.I was promoted to aux runner which means I helped out other agents on the call floor after the first 3 months of working. I also worked as an intern for the attorney generals office in Salt Lake City when in high school.

Work Experience

July 2009 to June 2011

ACS Sandy, Ut

Customer Service Rep.

I worked for a mail order pharmacy and we dealt with a lot of prescription refills and reminders, and also walk the customer through the company's website. Basically trouble-shooting, and tech support when needed. I always made sure I addressed customer service inquiries in a timely and accurate fashion. Of course I always provided accurate and appropriate information in response to customer inquiries.

Educational Background

2007 West Jordan West Jordan, Ut

High School Diploma High School

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