Melissa Blaser

Email: abpgxf@r.postjobfree.com

Address: *** *** ********* **** ***

City: Newbury Park

State: CA

Zip: 91320

Country: USA

Phone: 818-***-****

Skill Level: Experienced

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MELISSA L. BLASER, MPH

abpgxf@r.postjobfree.com 818-***-****

QUALIFICATIONS

Highly driven professional with Master of Public Health (MPH) degree and 4+ years of biotech experience at Amgen. Tireless work ethic, with demonstrated commitment to delivering top-notch results across several functions including training, customer service, project coordination and relationship management. History of applying training and problem-solving skills to generate end-user application retention.

Experienced in delivering educational training sessions to staff and vendors.

Knowledgeable about process improvement, on-boarding, and termination protocols.

Proven ability to learn and apply strict standard operating procedures (SOPs) and become subject matter expert (SME).

PROFESSIONAL EXPERIENCE

AMGEN, INC., Thousand Oaks, California 1/2005 - 12/2005 and 3/2007 - 4/2012

Subject Matter Expert - Service Delivery Lead, Global Enterprise Services - IS Infrastructure (3/2007 - 4/2012)

Contract employment through Software Management Consultants, Inc.

Served as primary operations lead for termination asset recovery for sites within US, Canada, and Puerto Rico utilizing

Maximo and ServiceNow integrated service management tools.

Developed training work instructions for on-site and remote termination asset management.

Trained staff face-to-face on the OneStop space planning application tool for new hire, site transfer, and move requests. Partnered with change management, space planning, and human resources teams to manage technical aspects of on-boarding new hire, site transfer, and move issues. Successfully resolved 100% of on-boarding conflicts.

Served as SME (desktop computing services) to IS Learning Management System (LMS) team, implementing continuous process improvements associated with the IS Business Service Catalog application tool used to process IMAC (install/move/add/change) hardware requests.

Trained new hires and staff in-person on monitor and computer requests submitted in the IS Business Service Catalog application for sites within North America.

Offered guidance and recommendations to IBM in Amgen's technology outsourcing conversion:

Trained India-based IBM IMAC coordinators in using service catalog to process desktop computing service requests in classroom sessions.

Improved and modified IBM's work instructions for the IS Business Service Catalog and CKM documents (help files) for the IBM service desk. Recognized by Amgen during meeting with IBM VP for seamless transfer.

Trained new hires on Amgen's purchasing application tool for software and hardware requests. Ensured timely and high-quality cost/benefit analyses in consideration of clients' business needs and Amgen's IS compliance standards, procurement policies, and SOPs.

Project Associate, Quality Project Management Office (PMO) (7/2005 - 12/2005); advanced from Administrative

Coordinator III, Operations - Training and Development (1/2005 - 6/2005)

Contract employment at Amgen through Act-1 Onsite

Collected data and ensured the accuracy and quality of business case reports and resource projections using Access database. Trained quality project managers on how to create and apply reports to derive efficiencies in managing projects. Increased project productivity by 50%, as measured one-month after delivering Access training sessions.

As assistant project manager for the Lean Bioburden process, updated agendas, communicated budget status, and led all team meetings to share knowledge of each phase of bioburden sample testing. Project revealed opportunity to reduce 2,000 redundant samples and save $240K per year, in accordance with GMP guidelines and industry standards. Recognized, along with lean team, by Amgen VP for contributions to study.

MELISSA L. BLASER, MPH, p.2-818-***-**** abpgxf@r.postjobfree.com

PROFESSIONAL EXPERIENCE (continued)

SYS TECHNOLOGIES, NAVAL SURFACE WARFARE CENTER, Port Hueneme Division, California

Program Analyst, Training & Development (3/2006 - 3/2007)

Coordinated and delivered civilian-employee training programs and events, including annual NSWC PHD Management Seminar (100+ attendees). Work involved organizing facility, speakers, agenda, and publicity.

Created training materials. Maintained and enhanced computer training programs and related websites.

Served as college/academic advisor to civilian employees. Held 1:1 meetings to provide guidance to staff. Conceived and designed program to invite local university representatives to speak on campus, then conducted surveys to measure success. Publicized programs. Combined efforts increased application submission rate by 20%.

EDUCATION & INTERNSHIPS

LOMA LINDA UNIVERSITY, Master of Public Health in Health Administration, Loma Linda, California, 2003.

Awarded "Healthcare Executives Scholarship" in 2002 and 2003

for excellence in scholarship and demonstration of exceptional leadership potential.

CALIFORNIA STATE UNIVERSITY, Bachelor of Science in Health Education, Northridge, California, 2000.

CEDARS-SINAI MEDICAL CARE FOUNDATION, Beverly Hills, California

Administrative Resident (2/2004 - 6/2004)

Served as RelayHealth trainer(an online physician-patient communication system offering patient messaging, eScript, eReferrals) to six physicians and related staff. Three-month pilot study focused on medical group workflows.

JERRY L. PETTIS MEMORIAL VA MEDICAL CENTER, Loma Linda, California

Administrative Resident, Office of Strategic Planning (2/2003 - 5/2003)

Prepared reports for Network Planning Committee FY03 Community Based Outpatient Clinical Study (CBOC):

Mapped patient density and geographic accessibility using Geographic Information Systems (GIS).

Summarized Network's patient volume by condition using ICD-9 code analysis.

PROFESSIONAL AFFILIATIONS

Member, American Society of Training and Development, 2007

Student Member, American College of Health Care Executives, 2001 - 2003

~ Vice President of Special Projects, Loma Linda University Student Chapter, 2001 - 2002

Student Board Member & Loma Linda University Student Rep., Health Care Executives of Southern California, 2001 - 2003

SOFTWARE / OTHER

Visio MS Office (Excel, Word, Outlook) Maximo (Integrated Service Management (ISM)) IBM IS Business Service Catalog Application ServiceNow SharePoint Retained Secret Security Clearance (two years)

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