Customer Service High School

Allison P. Thompson

Email: abpgk2@r.postjobfree.com

Address:

City: Wewahitchka

State: FL

Zip: 32465

Country: USA

Phone: 850-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Compassionate caregiver adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and hospice procedures. Also knowledgeable in Insurance verification procedures. Proficient in running convenient store equipment.

Educational Background:

High School Dipolma from Ensley High School, Birmingham AL 1/2001 to 6/1988 (Distributive Education, Health Occupations Education)

Job History / Details:

Professional Summary

Compassionate caregiver adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and hospice procedures. Alzheimer's knowledgeable.

Skill Highlights

Good problem solver

General housekeeping

Mobility assistance

Understands medical procedures

Grooming and bathing assistance

Patient-focused care

Charting expertise

Good listener

Valid Fl driver's license

Reliable transportation

Professional Experience

October 2007 to October 2012

Express Lane. Inc. Panama City, Florida

Cashier

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Routinely answered customer questions regarding merchandise and pricing.Maintained adequate cash supply in cash drawers in multiple checkout stations.Processed and issued money orders for customers.Maintained cleanliness and presentation of stock room and production floor.Cross-trained and provided back-up for other customer service representatives when needed.Earned management trust by serving as key holder, responsibly opening and closing store.

September 2005 to June 2007

Assisted Living of Arab Arab, Alabama

Caregiver

Helped bathe and change patients as needed. Provided light housekeeping duties, as well as help in preparing meals and other activities. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.

July 2000 to February 2004

St. Vincent's Hospital Birmingham, Alabama

Bed Controller, Orthopedic Secretary

Controlled beds in all departments for a 500 facility. Took dictation as needed. Proficient at reading and comprehending doctor orders and uploading into the computer.Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

June 1996 to April 2000

Carraway Methodist Medical Center Birmingham, Alabama

ER Registrar/Bed Controller

Registered patients into the Emergency room for various complaints. Ran verifone machines.Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.Updated patient financial information to guarantee accuracy.Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.Precisely completed appropriate claims paperwork, documentation and system entry.Prepared patient charts, pre-admissions and consent forms as necessary.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

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