Timica Gilmore

Email: abpg37@r.postjobfree.com

Address:

City: Dublin

State: GA

Zip: 31021

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail oriented individual with proven results in stressful and performance driven environments. Looking to apply extensive education and experience to a job in banking. Areas of proficiency include problem solving, math, multitasking, servicing customers, managing small departments, teaching, and an ability to learn fast.

Educational Background:

High School Dipolma from Keller Graduate School of Management, Tampa FL 1/2001 to 12/2011 (Business Administration and Accounting)

High School Dipolma from Keller Graduate School of Management, Tampa FL 1/2001 to 11/2012

High School Dipolma from New York University, Tampa FL 1/2001 to 11/2012

High School Dipolma from New York University's Study Abroad Program, Tampa FL 1/2001 to 11/2012

Job History / Details:

Career Focus

Hard-working, entry-level client manager, looking to apply my education and experience to a job in banking. Areas of proficiency include problem solving, math, multitasking, servicing customers, managing small departments, teaching, and an ability to learn fast.

Core Qualifications

Detail oriented

Excellent research skills

Budgeting

Experience in performance driven environments

Microsoft Word, Excel, PowerPoint

Proficiency in Economics

Sales Experience

CRM Systems Experience

Management Experience

Education and Training

2013 Keller Graduate School of Management Tampa, FL

Master's Project Management

2011 Keller Graduate School of Management Tampa, FL

MBA Business Administration and Accounting

2006 New York University New York, NY

Bachelor's Degree BA in Economics and BA in Metropolitan Studies

2004 New York University's Study Abroad Program Florence, Italy

Work Experience

November 2011 to October 2012

Bank of America Tampa, FL

Model Escalation Call Center Supervisor

Ranked top performer of entire department within 3 months of starting position and consistently ranked as a top performer.

Assisted bank managers and other representatives with resolving customer, facilities, and system issues.

Advised associates on policies and procedures.

Conducted and resolved research and adjustment cases for missing deposits and other customer related issues.

Used 30 systems to research and resolve issues including Lean, Teller's EJ, Interact, BOSS, FDES, Vector 5, and Image Viewer.

February 2009 to November 2011

Verizon Wireless Tampa, FL

Customer Care Representative/Technical Support Coordinator

Lead team and department in sales.

Progressed from Customer Care Representative to Sr. Representative then to Technical Support Coordinator within one year.

Trained peers on approaching difficult situations and escalated calls.

August 2005 to May 2008

The Upper Room Church of God Brooklyn, NY

Youth Director

Organized and executed the first youth concert.

Ran the youth department and recruited program participants.

Served as a mentor and a teacher to students and young adults within the community and church.

June 2007 to March 2008

NYC Teaching Fellows Program Brooklyn, New York

Math Teacher

Chosen for one of the most prestigious and selective U.S. fellowships.

Managed a classroom of 6th to 8th graders while making math fun for the students.

Planned lessons to prepare students for learning and passing state exams.

March 2007 to June 2007

MessageLabs New York, NY

Marketing and Recruitment Specialist and Consultant

Helped program, edit,and create the company's website that launched June of 2007.

Conducted outbound sales and provided sales leads to business sales so that major contracts could be written.

Created and edited marketing material to be sent to clients.

Edited the foreign language web pages by using html programming and consulting with French, Japanese, German, Spanish, Chinese, and Portuguese translators.

June 2006 to June 2007

MZI Global Marketing New York, NY

Researcher and Marketing Consultant Intern

Conducted market research and surveys to gather statistical data.

Analyzed data to develop reports to relay information from findings.

Conducted presentations to clients regarding research findings.

Served as an assistant to the CEO including but not limited to running the office; briefing clients; writing and editing letters and documents.

August 2005 to June 2006

NYU's University Hall New York, NY

Cultural and Diversity Education Peer Ambassador

Chosen as a mentor to incoming freshman students.

Planned and executed outings, meetings, and educational programs.

Advertised and recruited students for activities.

August 2005 to June 2006

NYU's All University Gospel Choir New York, NY

Treasurer and Executive Board Member

Created a budget and managed all funds for the choir.

Became the first treasurer who did not need to request dues or donations from members or concert goers at the end of the year to cover expenses.

Helped to plan all concerts and activities as a member on the executive board.

Served on the marketing team to recruit concert goers and new choir members.

Planned fund raisers and successfully applied for additional money from NYU.

October 2004 to June 2006

The Door-A Center for Alternatives New York, NY

Assistant Art Director/Music Teacher

Ran art department and office in the absence of the art director.

Served as ambassador and managed and recruited volunteers.

Created and maintained the first filing system for the department.

Filled in as a teacher when employees were late or absent.

August 2002 to June 2006

NYU's Academic Achievement Program New York, NY

Peer Mentor/Ambassador and Member

Selected for membership because of high academic performance.

Received Golden Rose award after being voted as one of most influential members and mentors.

Planned and lead meetings and recruitment efforts for educational and recreational activities and programs.

August 1998 to August 2005

Gilmore Home Restorations North Augusta, SC

Office Manager and Contractor

Managed day to day operations within the office.

Researched different projects and estimated project costs.

Sometimes worked out in the field to complete projects on time.

Additional Information

Other Awards and Activities:

Volunteered with grassroots and student lead recruitment initiative to help out in Louisiana after the Hurricane Katrina tragedy, 2006

Volunteered as an English Language Teacher in Florence, Italy, 2004

Chosen as a Gates Millennium Scholarship Recipient, 2002

Performed for the President of the USA as a vocalist and principal clarinetist for the South Carolina's Governor's School for the Arts and Humanities, 2001

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