Matthew R Carter

Email: abpg20@r.postjobfree.com

Address:

City: Hattiesburg

State: MS

Zip: 39475

Country: USA

Phone: 601-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Resourceful and responsible professional with management experience and exceptional people skills. Versed in customer service with technical aptitude. Desires a challenging role in a company with opportunity and stability.

Educational Background:

High School Dipolma from Franklin County High School, Winchester TN 1/2001 to 6/1985 (General)

Job History / Details:

Overview

Resourceful and responsible professional with management experience and exceptional people skills. Versed in customer service with technical aptitude. Desires a challenging role in a company with opportunity and stability.

Core Qualifications

Results-oriented

Operations management

Client-focused

Extremely organized

Team leadership

Self-motivated

Training and development

Process implementation

Weekly payroll

Computer literate

Creative problem solving

Experience

April 2011 to April 2012

CHRIS POSEY CHEVROLET/NISSAN Laurel, MS

Service Advisor/Dispatcher

Responsibilities included: ticket write up, customer service, scheduling and dispatching work to ensure timely completion

Factory warranty compliance

July 2010 to April 2011

KIM'S AUTOMOTIVE GROUP Laurel, MS

Assistant Service Manager

Responsibilities included: ticket write up, customer service, dispatching work to technicians

Resolved issues that service advisors could not handle on their own

November 2008 to August 2010

MCMULLAN MOTORS Hattiesburg, MS

Service Advisor/Dispatcher

Responsibilities included: ticket write up, customer service, scheduling

Assisted service manager with daily operations

Monitored all specialty tools and kept accurate inventory

Monitored and ensured technicians were up to date with all factory training and testing

January 2008 to November 2008

FREEMAN MOORE MAZDA Hattiesburg, MS

Service Manager

Managed all aspects of service department

Assisted in restructering parts department

Increased profits 25 percentage in 6 months

Ensured compliance with factory warranty requirements

September 2006 to January 2008

SUPERIOR HONDA Harvey, LA

Service Coordinator

Managed daily operation and workflow

Streamlined parts delivery and scheduling to ensure timely work completion

Installed maintenance schedules for shop equipment and computer systems

Assisted customers,advisors and technicians with technical concerns

May 1995 to November 2005

SHELL SERVICE AND RAPID LUBES Clarksville, TN

Store Manager

Hired as technician in 1995

Promoted to Store Manager January 1997

Initiated sales training using service history and factory recommended maintenance,which increased sales 30 percentage in 1 year

Assisted in design and setup of five new locations over 4 year span

Responsible for:staffing,customer service,payroll,inventory control,training of technicians and managers

Installed and maintained computer systems at all locations

October 1992 to February 1995

Pep Boys Inc Nashville, TN

Service Manager

Managed 15 employees

Responsibilities included:customer service,staffing,on sight training,payroll,shop productivity

October 1989 to September 1992

WESTERN AUTO Lafayette, LA

Store President

Started with company as Lead Technician in Clarksville,TN

Promoted to service manager in June 1990

Transfered to Lafayette,La and promoted to store president in June 1991

Managed 21 employees

Responsibilities included:customer service,on sight training,payroll,accounts receivable and payable,staffing,advertising

Education

Franklin County High School Winchester, TN

High School Diploma General

Attended 2 years of college at Austin Peay State University in Clarksville,TN

majoring in Engineering technology.

State of Mississippi Gold level Career Readiness Certificate #2012-02559

Contact this candidate