Manager Customer Service

William Hamler

Email: abpfqw@r.postjobfree.com

Address:

City: Gillette

State: WY

Zip: 82718

Country: USA

Phone: 307-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Patient and safe transportation professional with 20 years experience, clean driving record and a current CDL. In-depth knowledge of safety and traffic regulations and defensive driving techniques. Skilled Operations/logistics/Warehouse Manager with experience in FDA, Hazardous Material, and Mining Industry.

Educational Background:

High School Dipolma from WATC, Wichita KS 1/2001 to 5/1999 (Transportation/Logistics)

High School Dipolma from Ft. Eustis Transportation School, Wichita KS 1/2001 to 11/2012

High School Dipolma from University of Missouri, Wichita KS 1/2001 to 11/2012

Job History / Details:

Summary

Patient and safe transportation professional with 20 years experience, clean driving record and a current CDL. In-depth knowledge of safety and traffic regulations and defensive driving techniques. Skilled Operations/logistics/Warehouse Manager with experience in FDA, Hazardous Material, and Mining Industry.

Highlights

Staff training/development

Efficient multi-tasker

Staff training

Supervision and training

Shipping and receiving

Safety-oriented

Material handling

Computer proficient

Employee performance reviews

Commercial site supervision

Project management skills

Supervisory experience

CDL Class A

HAZMAT Endorsement

Production scheduling

Knowledgeable of quality control standards

Purchasing ability

Meets/exceeds goals

Attention to detail

Warehouse management

Inventory control practices

Industry safety equipment

MSHA and HSE Training

Accomplishments

Staff Development:

Trained staff in FDA,Warehouse procedures and daily Duties,DistrubutionSupervision

Supervised sales team to monitor sales activity and goal achievement.

Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers, tractors and other equipment.

Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.Safety Audit

Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations.

Contributed to an annual 300 percentage increase in productivity through improvements in operations, quality, safety and administration.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Employee Management

Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Experience

February 2012 to Current

Airgas USA LLC. Inter-Mountain Gillette, WY.

Branch Operations and Distribution manager

Manage all Distribution Employees,Medical production,Transportation Logistics and Safety Liaison for Facility. Facilitate DOT, FDA records and Materials. Shipping and receiving,Material Handling and all Operations equipment and safety/Maintenance.

August 2011 to March 2012

Amerigas Propane Gillette, WY

Truck Driver/ Service Tech.

Customer Service,Delivery of propane Residential and Commercial, Safety Liaison, Service Tech in training

August 2010 to July 2011

Schwan's Home Service Gillette, WY.

Facility Manager

Facility Management,Inventory control,DOT facilitator, Safety administrator, Product facilitator.Manage employees

April 2008 to August 2010

Schwan's Home Service Van Buren, Ar.

Facility Manager

Facility Management,Inventory control,DOT facilitator, Safety administrator, Product facilitator,Manage employees

August 2003 to May 2008

Schwan's Home Service Columbia, Mo.

Facility Manager

Facility Management,Inventory control,DOT facilitator, Safety administrator, Product facilitator,Manage employees

August 1994 to September 2003

Excel Industries Inc. Hesston, KS

Warehouse Supervisor

Managed employees,Inventory control,Shipping/Receiving stocking Assembly lines,paint lines, and Weld/Fab with Materials

Education

1999 WATC Wichita, KS

CDL and Certification Diploma Transportation/Logistics

Truck Driving and logistics School

GPA 4.0

1989 Ft. Eustis Transportation School Ft.Eustis, VA.

Certification and Diploma USMC Transportation School

USMC Transportation School Movement of Freight,Flight Itineraries

GPA 4.0

1988 University of Missouri Columbia, Mo

Associate of Arts Business Management

Business Management Studies

GPA 3.8

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