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Customer Service Administrative Assistant

Location:
San Jose, CA
Posted:
November 02, 2012

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Resume:

Name Beverly Felix

City San Jose State California

Statement Coming from high tech, I am seeking a position that can make a difference in

the lives of others. I am an administrator but willing to do any job for which you have a

need.

Resume Text

Beverly A. Bradley

Felix

San Jose, CA 95132

408/258-9306

Home

408/373-9306

Cell

abpfm5@r.postjobfree.com

(H)

Objective: Staffing or Recruitment Coordinator, HR Administrator

EMPLOYMENT

DATE

:

9/7/99

to CADENCE DESIGN SYSTEMS (Position Out-sourced)

3/15/04

555 River Oaks Parkway Bldg 5

San Jose, CA 95134

Supervisor: Paul Trevisan (HR Group Director) 408/428-5628

TITLE: Recruitment Coordinator / Staffing Process Administrator

Duties and Responsibilities:

Support recruiters, prepare offers, schedule interviews, pre-screen applicants, Web

sourcing, on-boarding, calendaring, travel planning.

Continue all previous duties of the Staffing Administrator.

Evaluate relevance of applicant skillsets and forward to appropriate recruiter/Business

Unit. Assisting in the training of Recruiters in the Query/Search of the candidate

database, troubleshooting the ASAT/Lotus Notes system with archiving & data conflict

resolution, giving support to recruiters in all phases of the technical hiring process.

Administrate the Employee Referral Bonus Program.

Internal member of the HR Transitional Team Re-organization of HR, Leveling Exercise

and creation of HR Central housing HR Support Services (2003) in connection with

Deloitte & Touche consulting team.

11-3-96 CADENCE DESIGN SYSTEMS

to 2655 Seeley Ave Bldg 6 MS 6B1

9/6/99 San Jose, CA 95134

408-***-****

Supervisor: Paul Trevisan (Worldwide Staffing Director)

TITLE:

Staffing Administrator

Duties and Responsibilities:

Scanning resumes into Lotus Notes database and creating from company website, processing

mail/email acknowledgments of applicants and referral employees.

Train scanning personnel and document procedures. Create job requisitions in the database

for broadcast on the Web. Man the Staffing Information Hotline serving applicants,

instructing applicants in the application process. Calendaring, phone screening,

mail/email screening.

2-2-94 FEDERAL EMERGENCY MANAGEMENT AGENCY

to California Interim National Processing Service Center

9-1-96 PO Box 8020

Redwood City, CA 94063 (Mail)

863 Mitten Rd. STE B-2 Burlingame, CA 94010 (Site)

415-***-****)

TITLE: Internal Management Systems Chief

(1996

)

Sr. Administrative Assistant

to IMS Chief

Disaster Assistance Employee (DAE

)

Duties and Responsibilities:

Supervise IMS Division, Interface with FEMA Legal Dept and

non-FEMA Lawyers as Legal custodian of records. All data

Entry on IBM, using FEMA specific software, Microsoft Word

6.0, Word Perfect, Excel, PowerPoint, Quatro Pro. Directly

serve the IMS Chief : Reports, Invoicing, Act as IMS Chief in

his/her absence. Customer Relations (phone) with State

Emergency Services, SBA, and State Grants Offices,

Investigation of Duplication of Benefits/Fraud, conduct data

research on MS-Dos 6.2, Train and Supervise team. Compose

and edit Federal Response Letters per Legal Department,

Registration of Applicants.

12

-12-92ARCO Products Center (via Manpower)

to 2160 Kruse Dr., San Jose, CA 95131

12

-31-93 408-***-****

TITLE: Clerical Office Manager

Duties and Responsibilities:

Total Responsibility for one-woman office. Opening and

Closing, invoicing, data entry, processing accounts, heavy

phones (6 line), reception, dispatching of trucks, supply ordering, mailing, banking

receipts, shipping/receiving, filing insurance claims and EPA reports, customer service to

station owners and independent trucking agencies and product suppliers. Supervision and

EPA safety training of drivers as well as driver compliance with governing

regulations/drug and medical testing and pertaining paperwork and licensing forms. Trained

on IBM, Microsoft Word / Project / Powerpoint, Excel, LAN

Networking, Company Specific Software. High stress, labor intensive, deadline driven

atmosphere.

EDUCATION & TRAINING

San Jose State University In progress

Computer Science (CIS Option 24 units

) GPA 4.0

Teaching Assistant (Computer Science

)

Distance Learning Internet Coordinator

FEMA Federal On-Site Training Certification:

Individual and Family Grant Program Administration (EMTI) - 40hrs

Extraordinary Customer Relations (FEMA) Federal - 16hrs

Fraud Investigation (FEMA) - 3hrs

Microsoft Excel (FEMA) - 8hrs

Management Training (FEMA) Federal- 24hrs

San Jose State University

Extension (AS)

Early Childhood Education

*California Provisional Teaching Credential (36 Units)

San Jose State University Psychology BA

Skillsets:

MS Word, Excel, PowerPoint, Project, Lotus Notes, Eudora, Outlook, Visio, Intraspect,

Netscape, MS Explorer, NetMeeting, Timbuktu, Adobe Photoshop, Adobe Acrobat, MS Project,

GEMS, PeopleSoft, SAP, Visual Messenger, Meeting Place.

COMMUNITY SERVICE AND PROFESSIONAL ORGANIZATIONS:

AB 803 Computer Grant Writer (1985-86) Summerdale School

Summerdale School Site Council

Berryessa School District Board

Summerdale School Fundraising Chairman - 3yrs

Master Catechist - Diocese of San Jose (Training Catechists)

League of Women Voters

Girl Scout Camp Counselor / Coordinator/Leader

References:

John Bruno VP Real Estate & Facilities Cadence Design Systems

408/428-5500

Don Galloway Sr NFO Recruiter Cadence Design Systems

770/663-4490 (Georgia)

Gabriela Knowlton Principal Technical Recruiter Cadence Design Systems

801/687-9259

Terri Thomas-Corsini Business Systems Analyst Cadence Design Systems

408/944-7614



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