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Customer Service Human Resources

Location:
Troy, MO
Posted:
November 01, 2012

Contact this candidate

Resume:

Todd Anderson

Email: abpfkc@r.postjobfree.com

Address:

City: Troy

State: MO

Zip: 63379

Country: USA

Phone: 636-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly Motivated Business Analyst with extensive experience in collections and data entry, with a solid understanding of business and customer procedures. Expert with a wide variety of software applications, including Microsoft Office, Lotus Notes, and custom accounting software.

Educational Background:

High School Dipolma from University of Missouri- St. Louis, Metro ZZ 1/2001 to 12/2010 (Business Administration)

Job History / Details:

Career Focus

Highly Motivated Business Analyst with extensive experience in collections and data entry, with a solid understanding of business and customer procedures. Expert with a wide variety of software applications, including Microsoft Office, Lotus Notes, and custom accounting software.

Summary of Skills

Client acquisition

Operations analysis

Bank reconciliations

Conflict resolution

Negotiation skills

Cold Calling

14 Years Customer Service

Human Resources

Computer Proficient

Accounts Payable/ Receivable

Customer Needs Assessment

Budgeting

Sales

Accomplishments

Data Organization

Classified, recorded and analyzed numerical and financial data to compile and keep financial records.

Staff Training

Trained staff on basic procedures and guidelines within their job classification.

Management

Directed operational team of 6 direct reports

Supervised creation of operational strategies/plans and ensured they were within budget constraints and initiated.

Client Interface

Managed accounting close, accounts payable, and financial reporting for multiple clients.

Account Management

Managed over 12 large accounts as the 3rd party Accounts Payable agency.

Successfully grew the accounts for a total of 7 Million dollars in spending within a year.

Professional Experience

March 2004 to Current

National Health Care Town & Country, MO

Graduate Practical Nurse/ Accounts Payable/ Human Resources

Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.

Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.

Assisted in the creation of vendor contracts for outside vendors.

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Led CNA training program and conducted classes for prospective CNAs. Oversaw the training of 15 students annually.

August 2011 to April 2012

Hub Group St. Louis, MO

Credit and Collections Coordinator

Completed and mailed bills, contracts, policies, invoices and checks.

Accessed computerized financial information to answer questions related to specific accounts.

Reconciled and reported discrepancies found in records.

Reviewed files, records and other documents to obtain information and respond to requests.

Communicated with customers, employees and other individuals to answer questions and explain information.

Education

2010 University of Missouri- St. Louis St. Louis, MO

Bachelor of Science Business Administration

Emphasis in Management

References

Seth Peimann, Administrator

National Health Care

Office: 636-***-**** ext. 103

Email:

Jan Radcliff, Director of Nursing

National Health Care

Office: 636-***-**** ext. 126

Email:



Contact this candidate