Derek Torres

Email: abpfjc@r.postjobfree.com

Address:

City: Port Saint Lucie

State: FL

Zip: 34953

Country: USA

Phone: 772-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To be proud of what i do for a living, and take care of my children the right way, and showing them that hard work and determination is real and it pays off..

Educational Background:

High School Dipolma from Fort Pierce Central, Fort Pierce FL 1/2001 to 5/1997 (general)

Job History / Details:

Career Overview

Core Strengths

Bilingual in SPANISH

Ability to mediate disputes

Listening skills

Reading comprehension skills

Written and oral communicaton skills

Cash register operations

Loss prevention comprehension

Upselling

Positive and friendly

People-oriented

Commissioned sales

High customer service standards

Basic clerical knowledge

Mathematical aptitude

Approachable

Flexible

Dedicated team player

Positive outlook

Reliable and dependable

Team leadership

Fast learner

Trade show management

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

September 2004 to 10/29/2012 12:00:00 AM

The Avenue Barber Shop Port Saint Lucie, FL

BARBER

Providing customers with excellent customer service and performing the latest cuts and styles on men and women.. Earned management trust by serving as key holder, responsibly opening and closing store.Assisted customers in person and via telephone.Provided daily support as the company's only bilingual Spanish/English customer service representative.Politely assisted customers in person and via telephone.

February 2002 to September 2011

Major League Barber Philadelphia, PA

Recruiter/ Trainer/ Educator/ Platform artist

Attended local, regional, national and international trade shows for product development training, While also performing private/public classes that varied between 40-400 attendees. The classes where consisting of new trends in hair, and ''HOLLYWOOD'' secrets, also tool maintenance and techniques. Performed on trade show floors in every major city from the east coast to the west coast in front of thousands of people. Through this experience i was able to produce my own instructional barbering dvd of which i sold between 500-750 units in a 3 year period.

In a partnership with the Andis clipper company, i was selected as a spokesperson/sales rep for the company. Performed the sales of their products along with up sells and negotiating. Was given a very important role in trade shows in Mexico and Puerto Rico, in which my perfromance was compensated very well with a sponsorship from the Andis Clipper company.

July 2004 to December 2004

WalMart Distribution Fort pierce, FL

Staple Stock Receiving

Unloading of trucks, continuous deadlines of products being unloaded and prepared for shipping.. Monitoring of products and their quality as they arrived and again before being shipped. Accurately logged all daily shipping and receiving orders.Worked as a team member performing assistance with bigger orders in order to maintain the integrity of the scheduled orders, and cleaning.

October 2000 to December 2001

Liberty Medical Supply Port Saint Lucie, FL

Order processing agent/ sales

Place initial and repeat orders of diabetic supplies for customers, as well as up selling on different products that where beneficial to them.. Described product to customers and accurately explained details and care of merchandise. Communicated with different in company departments regarding back order availability, future inventory and special orders.Cross-trained and provided back-up for other customer service representatives when needed, specifically for the spanish speaking customer accounts.. Managed wide variety of customer service information. tasks to resolve customer issues quickly and efficiently. Provided customer service during an average of 60 calls per day (in which 20-40 became orders or reorders) by answering customer inquiries, solving problems and providing new product information. Dedicated to continuously improving sales abilities and product knowledge. Participated in outbound calling programs to existing customer base to increase return sales. Set up and explained new membership contracts. Guaranteed positive customer experiences and resolved all customer complaints. Recommended alternative items if product was out of stock. Helped drive sales goals and achieve monthly quota figures. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming re-order shipping dates.. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

June 1998 to October 2000

HMS HOST Port Saint Lucie, FL

Supervisor/ Cash room clerk

As a supervisor I was in charge of 3 seperate "food concepts''

Sbarro, Cinnabun, and TCBY. In which i Successfully managed the activities of 10-15 team members in multiple locations. Monitored registers, employee customer relationships, scheduling, payroll and always went out of my way to make both my team and customers smile.. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Communicated clearly and positively with co-workers and upper management.

As a cash room clerk i performed clerical accounting duties. specifically handling between 40k-60k a day..While controlling those funds, I documented questionable transactions and had to report those to management.. Recorded amount of cash turned in by company associates. Also verifying cash drops and who dropped it. All of my documentation had to be 100 percentage accurate. Processed cash, check and bank shipments. Responsible for all replenishment of cash for the food concepts and prepare money to be issued to the company bank.

Educational Background

97 Fort Pierce Central Fort pierce, fl

High School Diploma general

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