ANGELA M WHITTLEY

Email: abpfb7@r.postjobfree.com

Address:

City: COLORADO SPRINGS

State: CO

Zip: 80902

Country: USA

Phone: 719-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished customer service professional, with a passionate pursuit of knowledge and service to others. Over 26-years experience employing core customer service values and organizational support functions in fast-paced, high volume environments. Excellent communication and interpersonal skills; builds rapport and relationships with senior management, peers, and clients. Skilled in conflict resolution, strategic planning, needs assessments, account management and complex problem resolution.

Educational Background:

High School Dipolma from Murray State University, Murray KY 1/2001 to 10/2012 (Organizational Communications)

High School Dipolma from Villanova University, Murray KY 1/2001 to 10/2012

High School Dipolma from Hopkinsville Community College, Murray KY 1/2001 to 10/2012

Job History / Details:

Career Focus

Accomplished customer service professional, with a passionate pursuit of knowledge and service to others. Over 26-years experience employing core customer service values and organizational support functions in fast-paced, high volume environments. Excellent communication and interpersonal skills; builds rapport and relationships with senior management, peers, and clients. Skilled in conflict resolution, strategic planning, needs assessments, account management and complex problem resolution.

Summary of Skills

Business Owner

Personnel Administrator

Financial Management

Leadership

Accounting

Internet Marketing

Presentation

MsOffice

Argo Banking System

Mortgage Serv/FiServ Mortgage

Laser Pro Mortgage

UniFi

Financial Needs Analysis

Customer Focused

Sales Strategies

Prospecting

Research

Compliance

Building Key Strategic Relationships

Policy Review

Individual Client Consultation

Training and Development

Employment Orientation

Accomplishments

Successful compliance with TN State required Performance Accountability Plan.

Closed and disbursed in excess of $2.1 million in program loans and grants funds for FY 2012.

Achieved zero percent loan processing, closing and documentation error rate.

Earned high marks for customer satisfaction.

Effectively identify customer needs, quickly gaining trust, approach complex situations and resolve problems to maximize efficiency.

Ensured smooth operations by supporting executive team.

Improved office organization by compiling lending and grant reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Served on the Equal Employment Opportunity Advisory Committee.

Professional Experience

10/26/2012 12:00:00 AM

Mortgage Escrow Officer/Loan Specialist

Dedicated to public service and improving lives of all Americans.

Provide technical support to the Area Director and Area Specialists in administering the direct Rural Housing programs in assigned area.

Responsible for delivery of Single Family Housing Loan & Grant programs for a 13 county area.

Plan and organize work, make decisions and assist in the coordination of the work and management of the Single Family Housing Direct department.

Train and mentor, new Area Technicians and Student Co-op Workers.

Work with a variety of available Federal, State, and Local community partners to provide additional services to the rural community.

Originate, pre-qualify, underwrite, pre-close, close and post-close all applicant mortgage loans and grants.

Input all loan/grant data information in UNIFI and Mortgage Serv (FiServ) system.

Inform loan applicants and other persons or groups of eligibility requirements, financial information needed, investigations to be conducted, and information to be provided by the applicant.

Process all Contract Service Agreements, and contractual and non-contractual Blanket Purchase Agreements.

Manage and dispose of custodial and Real Estate Owned Property.

Market and advertise Home Loan and Grant Repair programs.

February 2012- USDA Single Family Housing AgLearn Courses

2012 SFH Direct Section 502 Loans

2012 SFH Direct Section 504 Loans & Grants

2012 SFH Direct Applicant Requirements

2012 SFH Direct Property Requirements

2012 Loan Approval

2012 Preparing for Loan Closing

2012 Leveraging, Partnerships, & Initiatives

2012 Special Situations

2012 Servicing of SFH Direct Loans

2012 Custodial & REO Property

2012 Career & Employment Resources

2012 Marketing Essentials-"Introduction to Marketing"

10/26/2012 12:00:00 AM

Education Aide & Workshop/Seminar Coordinator & Facilitator

Support student academic success, in accordance with established lesson plan and course curriculum; course completion, and student knowledge metrics.

Track grades and visually monitor class to ascertain student's successful completion of assignments and use this information to effectively coach students in meeting and exceeding requirements for satisfactory academic progress.

Report student progress to the teacher.

Provide tutoring services individually or through group tutoring session.

Entertain questions and discussions, determine the concepts that need to be reviewed, correct students' work.

Successfully resolve student issues or refer to School Administrator as needed.

Provide and coordinate multiple educational and counseling service events successfully.

Maintain order in meetings, facilitate workshops and seminars, and serve as program moderator.

Liaise with workshop facilitators to deliver successful workshops.

Design and produce event materials where relevant.

Advertise and promote workshops to ensure mass participation.

Manage workshop budget to include petty cash, facilitator's fees, and service invoices, etc.

Source and supply equipment and materials.

Identify and book appropriate venues.

Responsible for all aspects and practical detail of workshop and seminars.

Assist State Supervisors and other leaders in the delivery and documentation of all annually scheduled events.

10/26/2012 12:00:00 AM

Financial Services Specialist

Conduct financial transactions between customers and the Bank, handle routine customer inquiries and problems and maintain favorable customer and employee relations by following customer service procedures to ensure they are met to the highest standard consistently.

Processed internal transactions and the buying and selling of cash funds from the bank vault (Limit $160,000).

Sell and cross-sell bank products and services, process checking and savings account transactions; mortgage, consumer and commercial loan payments and treasury taxes; cashier checks, travelers checks, money orders, savings bonds and process the redemption of bonds.

Balance cash funds and transactions.

Cold call sales based on internal/external sales data provided by Bank community GIS tracking.

Balanced and maintained ATMs.

Prepared fund balancing reports daily.

Prepared financial support documentation.

Maintained audit and security standards.

Provided notary services.

10/26/2012 12:00:00 AM

Secretary III

Manage daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Perform clerical duties, financial record maintenance, and public relations .

Screen and refer calls, process mail.

Maintain the office calendar; arrange appointments and staff meetings, including lodging and travel arrangements.

Compose and process statistical lending totals for 14 bank branches weekly.

Handle customer problems, inquiries and complaints.

Research and handle routine situations such as ATMs, accounting and lost checks.

10/26/2012 12:00:00 AM

Personnel Administration Specialist

Provide personnel administrative support for 800 personnel.

Direct the work and training of six military personnel.

Distribute and balance workload among personnel in accordance with established work flow or job specialization, assure timely accomplishment of assigned workload.

Provide concerned leadership, guidance, and counseling and conduct on-the-job training procedures and directives.

Extracts and compile statistical data for a variety of informational reports.

Operate Officer Evaluation Reports and Non-Commissioned Officer Evaluation Report System and Awards section.

Serve as subject matter expert on issues related to Personnel Performance Appraisals and Awards.

Provide technical assistance to superiors in administrative and appeals processes of Personnel Evaluations & Appraisal and Awards.

Monitor performance appraisal schedules, reviews appraisals for accuracy, gathers information for award packages, and ensures timely submission.

Prepare payroll and allotment documents and solve finance issues.

Process all personnel actions to include requests for personnel recruitment and assignments, resignations and discharges, promotions and demotions, and reassignments.

Maintain duty status change queries and organization strength reports.

Distribute change of assignment and temporary duty assignments.

Conduct weekly department meetings.

Contact personnel for physicals, drug testing, and accountability formations.

Serve as timekeeper.

Education

present Murray State University Murray, KY

Organizational Communications

2012 Villanova University Villanova, PA

Master Certificate Program Human Resource Management

Continuing Education and Professional Development. Coursework in Human Resource Management, Mastering Organizational Effectiveness, and Finance & Accounting for the Non-Financial Manager.

Dec. 2005 Hopkinsville Community College Hopkinsville, KY

Associate of Arts

Graduated with Distinction. GPA 3.55.

Additional Information

Military Honors: National Defense Service Medal/S.W. Asia Service Medal/Kuwaiti Liberation Service Ribbon/Good Conduct Medals/ Army Achievement Medals/ Army Commendation Medals

Other: Cox Cable Communication Scholarship/Epsilon Sigma Chapter Top Achiever Award/Dean's List/Graduated with Distinction

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