Manager Customer Service

Kimberly R Kubischta

Email: abpf3j@r.postjobfree.com

Address:

City: Dickinson

State: ND

Zip: 58601

Country: USA

Phone: 701-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Extensive experience in front-of-house and back-of-house operations with proven ability to cut costs and decrease staff turnover.

Educational Background:

High School Dipolma from Gonzaga University, Spokane WA 1/2001 to 9/2012 (Organizational Leadership)

High School Dipolma from Rasmussen College, Spokane WA 1/2001 to 11/2012

Job History / Details:

Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Extensive experience in front-of-house and back-of-house operations with proven ability to cut costs and decrease staff turnover.

Highlights

Bookkeeping

Budget development

Cost accounting

Accounting systems assessment

Recruitment/staffing

Benefits administration

Training and development

Employee benefits

Hiring and retention

Interviewing

Employee coaching

Inventory control

Experience in QuickBooks Pro

Policy/program development

Consistently meet goals

Cross-functional team management

Staff development

Ability to communicate clearly

Ability to handle fast-paced environment

Management and leadership experience

Supervisory skills

Strong work ethic

Conflict resolution techniques

Change management

Employee scheduling

Financial reporting

Accomplishments

Accounting Skills

Operated computers programmed with accounting software to record, store, and analyze information.

Auditing Procedures

Knowledge of planning techniques, test and sampling methods involved in conducting audits.

Human Resources

Interviewed, hired and trained team members increasing department productivity.

Developed and successfully trained two individuals to head up the kitchen staff.

Served as key contributing member to Leadership team.

Effective Communication

Wrote and edited documents to keep staff informed on policies and procedures.

Supervision

Reduced staff turnover by 20 percentage in one year by implementing several well-received team and morale-building programs.

Scheduling

Facilitated on-boarding of new employees by scheduling training, answering questions and processing paperwork.

Research

Investigated and analyzed client complaints to identify and resolve issues.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Experience

September 2004 to September 2012

Chieftain Conference Center Carrington, ND

General Manager

Addressed and resolved non-routine, complex and unexpected variances.

Worked with managers to develop annual expense plan goals.

Managed a team of 50 professionals.

Trained new staff members; help staff members set and meet goals in order to achieve advancements within the organization.

Developed leadership strategies to improve productivity and morale.

Trained, coached and mentored staff to ensure smooth adoption of new program to increase employee retention.

Served as mentor to team members.

Advised managers on organizational policy matters and recommend needed changes.

Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Served as a link between the owners and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Directed personnel, training and labor relations activities.

Handled under-staffing, disputes, terminating employees and administering disciplinary procedures.

Identified staff vacancies and recruited, interviews and selects applicants.

November 2004 to May 2009

Community Corrections Jamestown, ND

Community Service Coordinator

Placed and supervised community service workers.

Worked directly with the District Judge and Clerk of Court.

Case work, fee collection, and completion reports.

Performed intake evaluations.

Provided volunteer services for non-profit community organizations.

August 2004 to December 2008

Carrington Youth Center Carrington, ND

Gaming Manager

Performed general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

Worked with managers to develop annual expense plan goals.

Managed a staff of 8.

Prepared accurate financial statements at end of the quarter.

Performed quarterly audits and tax returns.

Scheduled, ordered, inventory control, and trained new staff.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Education

2012 Gonzaga University Spokane, Washington

Master of Arts Organizational Leadership

GPA 3.67/4.0

Leadership and Creativity Training June, 2012.

2010 Rasmussen College Fargo, ND

Bachelor of Science Business Management

GPA 3.9/4.0

Graduated with Honors

References

References available upon request.

Contact this candidate